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Reminder for Adobe Sign

Community Beginner ,
Oct 01, 2018

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Where is the reminder button in the new updated adobe sign? There used to be a manage tab which I can no longer view.

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Reminder for Adobe Sign

Community Beginner ,
Oct 01, 2018

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Where is the reminder button in the new updated adobe sign? There used to be a manage tab which I can no longer view.

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Adobe Employee ,
Oct 01, 2018

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Hi Paulm,

We're sorry for the trouble you had with Adobe Sign, Is the reminder button is missing for one specific agreement or for all the agreements?

Is it specific to agreements sent today or specific to agreements sent after the new update?

Is it possible to post a screenshot of the Reminder tab missing on the Adobe Sign page? To share the screenshot, refer to the help article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Anand Sri.

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Community Beginner ,
Oct 02, 2018

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Hello,

I cannot find the reminder on any of my outstanding agreements. All of these documents were sent before the new update but I sent a test through the new update and still could not find the reminder button. On the previous dashboard there was a manage tab which I could click on individual agreements and there was a reminder section, now when I click into "For Signature" and click on individual agreements there is no such reminder function. How do I set a reminder for an agreement?new dashboard.jpg

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Adobe Employee ,
Oct 02, 2018

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Hello Paulm,

Thank you for sharing the details. The Team is aware of the ongoing issue in which  Reminder is missing for the agreements after the new update.

A ticket has been raised for this issue and the development  team is working on it on high priority.

Try the suggestions and troubleshooting steps from the following help article and see if this is helping in the issue https://helpx.adobe.com/document-cloud/help/send-for-signature.html

Have you tried sending a new agreement and checked if the reminder button is available?

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

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Community Beginner ,
Oct 02, 2018

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Wow, Wow and Wow - what a disaster of a roll out!

With extended tax returns due on Oct 15th, I am facing mutiny from my team given our complete lack of being able to remind clients to sign off on their tax return. 

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Community Beginner ,
Oct 02, 2018

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There is also no way to go back into a draft email and to continue editing and then to send. This whole thing is completely useless. Whilst the development team are fixing it, is it not possible to revert back to the previous version?

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New Here ,
Oct 03, 2018

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This is absolutely useless. Please bring back the old version while you fix this issue. This is causing serious problems for the people who are actually paying for this product!

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Community Beginner ,
Oct 03, 2018

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The last screen print clearly shows 'reminder' but it is NOT rolled out.  So this a bug that really should have been caught.  It seems that I am not the only person who is missing this function.

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Community Beginner ,
Oct 03, 2018

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Yes that is a feature that desperately needs to be added to the new version. Without access to drafts we have to start all over again if the site doesn't load the next step properly or if we have to get most of it prepared and come back at a later time. One more reason the old version was so much better.

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Explorer ,
Oct 02, 2018

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Great, Adobe rolls out a new 'experience' missing a critical function. I don't know about others but sending the documents over and over vs. reminders isn't an option and it looks unprofessional.

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Community Beginner ,
Oct 02, 2018

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In addition, there was a section in the old Manage tab where a few sentences could be written to anyone receiving the reminder.  That's gone too.  (When creating a new document to send, there's the checkbox & dropdown tab that let's you set a reminder frequency as daily, once every 3 days, once every 5 days, once a week, etc.  BUT, I don't see any way to modify the reminder settings once the original document is sent.  The reminder settings (and the note) COULD be modified in the previous version thru that Manage tab.)

Adobe, please bring back some of these basic features of the previous version of SIGN!

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New Here ,
Oct 03, 2018

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It seems https://secure.echosign.com/public/login uses the old interface.

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New Here ,
Oct 03, 2018

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I had an issue where I'd changed my id so I had one "free" and the paid account. After chatting with support to get the account fixed/merged when I go to the EchoSign domain, it redirects me to the new interface but I now also have the ability to set reminders in the new interface, after I choose the documents. So it might be worth seeing if this update somehow associated your accounts with a free EchoSign account.

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Community Beginner ,
Oct 03, 2018

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When I go to that link I still get re-directed to the new version. Where there any additional steps?

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Community Beginner ,
Oct 03, 2018

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Its been fixed!

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Community Beginner ,
Oct 03, 2018

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Oh thank goodness.  Still not a fan of the new interface but I least I was able to send out reminders to tax clients to sign off on their tax returns before the Oct 15 deadline.

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