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paulm92577309
Participant
October 1, 2018
Question

Reminder for Adobe Sign

  • October 1, 2018
  • 7 replies
  • 3945 views

Where is the reminder button in the new updated adobe sign? There used to be a manage tab which I can no longer view.

    This topic has been closed for replies.

    7 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 4, 2018

    Hi All,

    The issue has been addressed, please check and let us know if you are still experiencing any issue.

    You may also refer to the following Adobe article

    What’s changed with Adobe Sign

    Thanks for your time and patience thus far.

    Regards,

    Anand Sri.

    C
    caitlinh52318969
    Participating Frequently
    October 5, 2018

    Hello, we STILL cannot edit drafted items. There is no way to go back into them.

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    October 5, 2018

    Hi caitlinh52318969,

    Can you explain the workflow that you are trying to do? I can edit the Drafts on the New Manage page (For Signature tab) by clicking on the agreement draft and then clicking Edit button on the right hand side.

    Thanks

    Sameer Puri

    J
    jeswong2924467
    Participant
    October 3, 2018

    Reminders should now be available. You can click on the checkbox on the left hand side of the document on the file list, which should show you a list of actions you can take on the document. Click on the "Reminder" action to view your existing reminders, delete your reminder, or add another reminder.

    You can find more information here: https://helpx.adobe.com/document-cloud/help/send-for-signature.html#Trackagreementssentforsignature

    Thank you for your feedback. We are sorry for the inconvenience this has caused.

    C
    caitlinh52318969
    Participating Frequently
    October 4, 2018

    We still seem to be missing the ability to edit drafted items, is this going to be brought back?

    P
    paulm92577309Author
    Participant
    October 3, 2018

    Its been fixed!

    K
    kennethr54103845
    Participating Frequently
    October 3, 2018

    Oh thank goodness.  Still not a fan of the new interface but I least I was able to send out reminders to tax clients to sign off on their tax returns before the Oct 15 deadline.

      B
      bthompson_greennrg
      Participant
      October 3, 2018

      It seems https://secure.echosign.com/public/login uses the old interface.

      B
      bthompson_greennrg
      Participant
      October 3, 2018

      I had an issue where I'd changed my id so I had one "free" and the paid account. After chatting with support to get the account fixed/merged when I go to the EchoSign domain, it redirects me to the new interface but I now also have the ability to set reminders in the new interface, after I choose the documents. So it might be worth seeing if this update somehow associated your accounts with a free EchoSign account.

      psieradzki001
      psieradzki001
      Participant
      October 2, 2018

      In addition, there was a section in the old Manage tab where a few sentences could be written to anyone receiving the reminder.  That's gone too.  (When creating a new document to send, there's the checkbox & dropdown tab that let's you set a reminder frequency as daily, once every 3 days, once every 5 days, once a week, etc.  BUT, I don't see any way to modify the reminder settings once the original document is sent.  The reminder settings (and the note) COULD be modified in the previous version thru that Manage tab.)

      Adobe, please bring back some of these basic features of the previous version of SIGN!

        credking
        credking
        Known Participant
        October 2, 2018

        Great, Adobe rolls out a new 'experience' missing a critical function. I don't know about others but sending the documents over and over vs. reminders isn't an option and it looks unprofessional.

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          October 1, 2018

          Hi Paulm,

          We're sorry for the trouble you had with Adobe Sign, Is the reminder button is missing for one specific agreement or for all the agreements?

          Is it specific to agreements sent today or specific to agreements sent after the new update?

          Is it possible to post a screenshot of the Reminder tab missing on the Adobe Sign page? To share the screenshot, refer to the help article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

          Thanks,

          Anand Sri.

          P
          paulm92577309Author
          Participant
          October 2, 2018

          Hello,

          I cannot find the reminder on any of my outstanding agreements. All of these documents were sent before the new update but I sent a test through the new update and still could not find the reminder button. On the previous dashboard there was a manage tab which I could click on individual agreements and there was a reminder section, now when I click into "For Signature" and click on individual agreements there is no such reminder function. How do I set a reminder for an agreement?

            AnandSri
            Community Manager
            AnandSriCommunity Manager
            Community Manager
            October 2, 2018

            Hello Paulm,

            Thank you for sharing the details. The Team is aware of the ongoing issue in which  Reminder is missing for the agreements after the new update.

            A ticket has been raised for this issue and the development  team is working on it on high priority.

            Try the suggestions and troubleshooting steps from the following help article and see if this is helping in the issue https://helpx.adobe.com/document-cloud/help/send-for-signature.html

            Have you tried sending a new agreement and checked if the reminder button is available?

            Let us know how it goes and share your findings.

            Thanks,

            Anand Sri.

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