Adobe Sign Server Error when trying to load a document for signing

[lynnp54145859]

I use an enterprise license for Adobe Sign and when trying to load a document for signing, I continue to get a "Server Error" dialogue box pop up. It tells me to reload the page but the error persists.  When I click on the link for 'customer support', I do not get an option to contact anyone and was eventually led to this forum to post my issue.  Is anyone else having this issue?

[MichaelKazlow]

Have you tried with a different document?

[viciwhiz · Accepted solution]

I had this same problem.  I used a different browser (problem with internet explorer...no problem with Google Chrome).

Good luck.

Vici

[Gadget1969]

I get the same on a Mac using Chrome and thought it was working with either Firefox or Safari, but none of them worked when I did it just now... frustrating because I have migrated all my contract work to this tool. The support system for contacting Adobe doesn't have an option for this tool, so this forum is the only resource I can find for getting the word out, but it looks like others have had this problem up to a year ago and no good responses or suggestions have come of it...grrr.

[Gadget1969]

This is the error I get when the page loads.

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

[Gadget1969]

Also, if I didn't have the correct URL string saved, it would be a nightmare trying to find my way to the Adobe Sign login page...even when I Google it! All I get are promotional Adobe pages.

[Tom5C99]

Updating this answer as I was getting "Unable to communicate with Adobe Server" error for selected users in Salesforce (SFDC) after Conga document was succesfully produced.. Turns out that fields were added to the Agreement Object that were not accessible to all users and those without access received this ( very misleading) error !  Once we provided edit access to the field the error disappeared.  Hope this helps.

[Dixie5EE8]

How did you accomplish this?

[Tom5C99]

Dixie5EE8,  We looked at the new field in SETUP>OBJECT MANAGER> AGREEMENT and then looked at the visibility of the field to different profiles.

[Dixie5EE8]

Thank you!

Sincerely,

Dixie North
Club Support Specialist

Boys & Girls Club of Northeast Texas
PO Box 1876
Greenville, TX 75403
Office 903-458-9386
Mobile 469-261-2799
www.begreatnext.org

[Guest]

Last night and this morning, setting a document up for signature leads to this:

Server error

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

  The customer support link just goes to the public website home page, with no sign that I can see of a Support function.  Nor can I see a Support function in the Adobe Sign dashboard after I've signed in.

What do I do now?

[sameer_puri]

Hi Gordon,

This looks similar to another open thread here: Server Error - Error message: Unhandled Error - HELP

Can you try the workaround mentioned there and let us know if that resolves the problem for you. Do let us know if your issue is not same as the one in the other thread.

Thanks

Sameer Puri

[fangtingg87547727]

Hi Sameer,

I have the same problem, it shows server error when I finished my sign, and I can re-open it after that.

What should I do now? Thank you!

Fangting

[Larry5E88]

The fix for this was clearing your history and cookies in Google Chrome web browser. 

1. Open your Google Chrome web browser.

2. Press Control + H

3. Click on Clear Browsing Data

4. Click on Basic Tab, and in Time Range: select All the time
    Make sure Browsing history, cookies and other site data and cached images and files is with a        check mark

5. Click Clear Data

6. Press Control + H

7. Click on Clear Browsing Data

8. Click on Advanced Tab, and in Time Range: select All the time
     Make sure Browsing history, download history, cookies and other site data and cached images 
     and files is with a check mark

9. Click Clear Data

10. Close google chrome and then re-launch it.

11. Open Adobe SIgn, you will now be able to send an email with attachments. 

[K299748752zbw]

even after clearing cache, i am getting the same server error

[ryant45406583]

I am getting the below message.  Any assistance is appreciated.

[sudarshans]

Hi Ryan,

Could you tell me when do you get this error? like the steps taken that lead to the error.

Regards,

Sudarshan

[ryant45406583]

Sudarshans,

When I send out a specific form I get this message.  I tried to recreate the form and still received the Server Error message.  In short, when I send that particular form, the person filling out the form gets the server error when they try and submit the form.  I have used the form for several months.  This just started happening last Friday.

Does that help?

Ryan Tobaben

[Personal information removed by moderator (see this page)]

[INETOffice]

Any solution? My receivers are getting almost the same message when they try and send a signed document back to me.  It reads

​

[sameer_puri]

Hi Ryan/Kate,

This may be a document specific issue as we are not able to reproduce this in-house. To help us reproduce the problem, can you please send over the document you are trying to send to your signers? I have shared my mail details in a personal message with both of you.

Thanks

Sameer Puri

[sameer_puri]

Hi All,

Thanks Kate for sharing the document with us. We think that we know the root cause of the bug. The issue is with the month validation being set to expect month in 'mmmm' format:

As a workaround, if you can change the format to mm (which expects a number for the respective month like 08 for August), you can get it working.

Please do share if this workaround works for you as we continue to fix the original problem. We will share an update as and when we have any.

Hope this helps!

Sameer Puri

[aliciaf242]

I'm using Adobe Sign to send a signed document but after I sign it reads "Server Error". I've reloaded and refreshed the page numerous times and no success. Can someone please help?

[AadeshSingh · Accepted solution]

Hi aliciaf242,

Could you please clear Cache & Cookies from the web browser or try an alternate web browser (Prefer Google Chrome Incognito window) to login to your Adobe Sign account using the below link:

- Sign In — e-signature and e-sign Software Solution — Adobe Sign ​

If the issue persist, please share the screenshot of the error page.

Regards,
Aadesh

[williamr56962245]

I've gone to another browser, cleared my cache & history and the problem continues. I've needed to send over a few contracts in the last two days and haven't been able to. When I try to get in touch with you, I'm directed to this form, no where is a phone number and the one I did find, states Desktop apps are not supported and E-sign isn't an option that I could find...quite unimpressed; I hope this works.

[keeshas92537683]

I receive the below error message when using Adobe Sign when I click "get a document signed".   How do I resolve this issue?

Server error

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

Cancel              Reload