Error Code 10000 Crash

Report · Jul 15, 2025

Hello,

I’m encountering a persistent issue when launching Adobe Substance 3D Viewer (Beta). As soon as I open the application, I get an error popup saying:

“Sorry, something went wrong. This is likely an issue at our end, but it could be that you're not connected to the internet. [...] Error code: 10000.”

My setup:

App version: Substance 3D Viewer (Beta) - latest (from Creative Cloud)
OS: Windows 11 Pro (fully updated)
GPU: NVIDIA RTX 5090
CPU: Threadripper 7980X
Internet: Stable connection (verified)
Firewall/Antivirus: Disabled for testing
VPN/Proxy: Not in use

What I’ve tried:

Restarting the app and system
Running as Administrator
Verifying and repairing app via Creative Cloud
Clearing cache and config from %appdata% and %localappdata%
Disabling firewall/antivirus temporarily
Logging out/in to Adobe CC
Reinstalling the app

Despite all these steps, the app still fails to connect and throws the same error (Code 10000). Everything else in Creative Cloud works fine.

Is this a known issue?

Thank you!

Report · Jul 19, 2025

Please go to Help Open Log file and post here for team review. Thanks

Report · Jul 21, 2025

can't open any menu. as soon as i press dismiss the program closes.

Report · Jul 21, 2025

Not sure, but maybe the reason can be your new GPU: NVIDIA RTX 5090 as it is a newest GPU for Viewer.

Here what I find for solution:

rror code 10000 is an EA App sign-in error (EC:10000) that typically means “Something went wrong – there is a problem with your account.” It usually arises from local network or app-side issues such as corrupt cache, misconfigured DNS, missing permissions, or your firewall/antivirus blocking the connection.

To troubleshoot quickly:

Check EA server status via a real-time monitor (e.g., Downdetector) and make sure your internet is stable.
Switch networks (try a mobile hotspot) or use a VPN to bypass any local ISP blocks.
Verify your PC’s date, time, time zone, and region settings are correct, then restart both your computer and the EA App.
Sign out of the EA App, sign back in, or try logging in with a different EA/Steam account, then back to your main account.