Participant

No 3D objects are displayed in my viewport when the ray tracing is off

Forum|Forum|1 year ago
November 15, 2024
16 replies
1360 views

Hello,
I have no rendering of the 3D object when ray tracing is deactivated, I can't see anything. I have to activate ray tracing to see my 3D objects. The problem is the same if I generate my 3D object by AI. Are you familiar with this problem? I work on windows 10.
Thank you for your help.

Show previous replies

C

Cramseur

Community Manager

Waiting to see if new Substance 3D viewer build will help fix this issue, if not waiting on users log file.

C

Cramseur

Community Manager

Hi @Magic Dream, you can just upload the log file here. There was just a new version that came out. Could you download that to see if that fixes your issue. If not, then I would go ahead and follow the steps that JMatthews suggested and attach the log file here.

Ares Hovhannesyan

Community Expert

You can find it in Help menu, Open folder and attach file from opened folder.

Magic DreamAuthor

Participant

Hi @JMathews ,
Could you tell me where I should share the data? On this forum or by contacting specific support?
Thank you.

JMathews

Community Manager

Hi @Magic Dream ! This si the first report we've heard like this. Can you please share your hardware details (device, drivers) and also if possible share your application log?

Start Substance 3D Viewer app
Load a 3D object
Turn on raytracing
Turn off raytracing
Go to the menu Help > Open log folder
Get the latest log from the datestamp located in that folder
Share that log with the team

Thanks!

Adobe Principal Product Manager, 3D & Immersive

Ares Hovhannesyan

Community Expert

I cant reproduce it. it works for me.

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