Adobe fonts missing in XD

Advisor ,
Oct 19, 2018 Oct 19, 2018

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When I install a font from the My Adobe fonts UI they show up in the font list in PS, ID and Illu but not XD. Yet another XD font issue in addition to the ones we already have. OS is W10.

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correct answers 3 Correct answers

New Here , Feb 01, 2019 Feb 01, 2019

I'm also facing this issue in XD (15.0.12.8) with both local and Typekit fonts, but have a workaround.

XD seems to ignore any font not physically located in the Windows/Fonts folder.  If you're using a font manager, those fonts probably won't be available unless you manually copy the fonts over to %windir%\fonts and then restart XD.

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New Here , Jun 28, 2021 Jun 28, 2021

I went through the online chat help.  I had to quit XD, go to fonts.adobe.com.  Sign in, if not signed in.  In upper right corner choose "My Adobe fonts".  search in the search bar for what font I wanted.   And had to activate each one of them.  Then when I restarted XD, the fonts were available.  What a pain. 

 

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Adobe Employee , Jul 04, 2021 Jul 04, 2021

Hi there,

 

We're so sorry to hear about the trouble. If you've installed fonts using a font manager such as FontBase

  • In FontBase, select Settings (it should be a vertical ellipsis "…") 
  • Change the Root folder location to "C:/FontBase" (or C:\FontBase — not sure if it's front or backslash)

You can also try the suggestions shared here https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html

 

Regards

Rishabh

 

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New Here ,
Feb 01, 2019 Feb 01, 2019

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I'm also facing this issue in XD (15.0.12.8) with both local and Typekit fonts, but have a workaround.

XD seems to ignore any font not physically located in the Windows/Fonts folder.  If you're using a font manager, those fonts probably won't be available unless you manually copy the fonts over to %windir%\fonts and then restart XD.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Hi I had this problem of typekit fonts not showing up in Xd:
I synchronised a full family of a font and only the bold one appeard in the list.
I found out that all the other were available, but at the end of the font list, they were not sorted by name in alphabetical order.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Brilliant! This worked for me too. Adobe should pay you for identifying their issues and providing a solution. Thank you!

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New Here ,
Jun 28, 2021 Jun 28, 2021

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I went through the online chat help.  I had to quit XD, go to fonts.adobe.com.  Sign in, if not signed in.  In upper right corner choose "My Adobe fonts".  search in the search bar for what font I wanted.   And had to activate each one of them.  Then when I restarted XD, the fonts were available.  What a pain. 

 

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Lucky you. In my case, only works with the fonts in w10 directory

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New Here ,
Jan 04, 2022 Jan 04, 2022

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2022 and the issue persists -_- 

 

I am not using any type of font manager, just directly the adobe fonts and the fonts in my computer. Activated as some people mention (Going to my fonts in adobe fonts) restarted XD, even restarted my computer and is still not showing -.- can someone help without another year passing by? 

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Hi Ericka5C5A,

 

We are sorry to hear you are unable to see activated fonts in XD. We would like to know if you're able to see the fonts activated in the Creative Cloud Desktop app.

 

Please try the steps suggested here: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Jul 15, 2021 Jul 15, 2021

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Same problem here

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi nitnat,

 

Sorry for the trouble. Would you mind trying the steps mentioned here: https://community.adobe.com/t5/adobe-xd/adobe-fonts-missing-in-xd/m-p/12187184#M52912 and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Sep 08, 2021 Sep 08, 2021

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With all due respect, this doesn't help. Could you please read through this entire thread to see how common an issue this is, and you will also see that it's something that needs the dev team to remedy in a patch, rather than requesting that PAYING CUSTOMERS to Creative Cloud need to use workarounds (e.g. sign out, sign in, deactivate then reactivate individual fonts/font families, uninstall then re-install etc.).

 

PLEASE ESCALATE THIS ISSUE. 

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Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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I'm having this issue today, (Version 41.1.12)

 

I cannot see the font Turbinado in XD. I've tried deactivating and reactivating the font several times. I've closed and reopened the doc. Nothing.

 

There are loads of fonts missing. Why are Adobe so useless at fixing this issue?

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi there,

 

We are sorry for the trouble. We would like to know if you're able to see the font activated in the Creative Cloud Desktop app. Are you able to see the font in other Adobe App?

 

If your activated fonts are not displayed in XD, Please try signing out of XD, Creative Cloud, restart the machine, and then sign back in. If it doesn't help, please try deactivating the font and reactivating it again.

 

For non-Adobe Fonts, try the following solution that has helped some of our users

  • Open font manager (an old copy of Extensis Suitcase Fusion in my case)
  • Deactivate fonts
  • Reactivate fonts
  • Open the file in XD. You should be able to see the fonts displayed.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jul 23, 2021 Jul 23, 2021

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Not working for me either... Such a bummer.

Adobe fonts are working fine in all Adobe apps, except XD... No matter what

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi Eric,

 

Sorry for the trouble. Would you mind confirming if it's a specific Adobe Font or all fonts? Could you please share the version of Creative Cloud Desktop app and XD? Please share the operating system you are using.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 27, 2021 Jul 27, 2021

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Hi Harshika,

Thanks for your message.

 

The problem is with all fonts.

I even installed one of them (Montserrat) in my computer, but even this one doesn't work.

I also use FontBase 2.16.4... Doesn't work as well.

 

Creative Cloud V5.5.0.617

XD V42.0.22.11

Windows 10

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Thanks for shaing the information, Eric. I just want to confirm if you've tried the steps shared here: https://community.adobe.com/t5/adobe-xd/adobe-fonts-missing-in-xd/m-p/12187184#M52912

 

If that doesn't help, have you tried uninstalling XD from Creative Cloud and install it again?

 

Let me know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Jul 27, 2021 Jul 27, 2021

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Yes, I tried all these steps. Nothing seems to work.

As I mentioned, even installed fonts doesn't show on XD...

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Thanks for the confirmation, Eric. Could you please connect with our suppport team directly and initiate a chat with them so that they can remote into your system and help? 

 

Thanks,

Harshika

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Not working for me either.

MAC OS 11.2.3
XD Version 41.0.22.11 x64

Fonts are working fine in InDesign, Illustrator and Photoshop. I tried to activate a specific font for the last couple of hours. Nothing worked out. Unbelievable!
– Upload .otf or .ttf File in Creative Cloud

– Put the font direct into system library

– Activate and deactivate the font in FontExplorer X Pro

I can see the font in all Adobe apps, except ADOBE XD! Please find a solution for this pain.

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi ValerieSchäfers,

 

Sorry for the delay in response. Would you mind updating XD to 42.1 version and let us know if you're still experiencing the issue?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 21, 2021 Dec 21, 2021

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Hi!

Use version XD 45.1.62.3, Win10 Pro.

The problem repeats itself 😞

Help!

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Same!

SO frustrating!

Hope this bug gets fixed soon!

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New Here ,
Jul 24, 2022 Jul 24, 2022

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LATEST

Had the same issue. Because I wasn't logged in on Adobe fonts page, none of the fonts showed up in XD. All I had to do was log in and check my fonts under the manage tab to make sure they were on, then restart XD and they showed up.

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