Adobe most likely lost all our design, our UX designer can't work

[Artur Kedzior]

Yes dear friends, Adobe upgraded our plan from some old one to Adobe Enterprise Plan and for that they have created two accounts old-business-name and business-name and were supposed to transfer all xd designs. That was 4 weeks ago. Phone support is helpless telling me that it has been "escalated" and I have our designer without being able to properly work for a month now. 

This is just sad. 

[Rishabh_Tiwari]

Hi @Artur Kedzior ,

We're so sorry to hear about the trouble. Please share the case reference number through DM by clicking on my name. We'll try our best to assist you with this.

Regardss

Rishabh

[Artur Kedzior]

This is just f.....  ridiculous. No help via phone, nothing via email, nothing here.

WE HAVE NO XD DESIGNS FOR OVER 5 WEEKS NOW! 

[Rishabh_Tiwari · Accepted solution]

@Artur Kedzior I am so sorry for the delay in response. I've sent you a DM, please check.