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Hello,
I'm experiencing an issue with Adobe XD version 42.1.22on Windows 21H1 (Build 19043.1151).
What I did so far:
Unfortunately that didn't change any behavior of Adobe XD, it still hangs when launching it, displaying only the Xd logo on a white background.
In the Windows Event Log I get two errors for each of those hangs/crashes:
Now I'm stuck 😐
I ran the Adobe Log Collector tool and uploaded logs with this filename for Adobe support: AdobeLogs_20210805_020720_364-win.zip
Thanks in advance for any help.
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I was able to make some progress on this.
So the environment here is an Active Directory user with Roaming Profiles and Folder Redirection enabled. So that means some folders of the user profile are on a network share. This was previously also making issues with Adobe Premiere Pro. Back then, the "solution" was to run Premiere Pro with a local user that had no folders in the network.
Here I tried the same and it worked, Adobe XD runs fine with a local user (runs fine with and without administrat
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Hi Andrea,
We're so sorry to hear about the trouble. Thanks for sharing the detailed information, this would be really helpful in troubleshooting the issue. I am logging bug with the Engineering team and will update this discussion as soon as I hear from the team.
Regards
Rishabh
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Hey @Rishabh_Tiwari ,
thanks for your quick response on this.
Please also note my second post as well, perhaps that info is relevant to the dev team.
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I was able to make some progress on this.
So the environment here is an Active Directory user with Roaming Profiles and Folder Redirection enabled. So that means some folders of the user profile are on a network share. This was previously also making issues with Adobe Premiere Pro. Back then, the "solution" was to run Premiere Pro with a local user that had no folders in the network.
Here I tried the same and it worked, Adobe XD runs fine with a local user (runs fine with and without administrator privileges). That is of course very inconvenient for the user because switching back and forth between accounts is not a good solution.