Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below- Please make sure there are no pending system updates. "Search> Check for Updates> Windows update" Restart your computer. Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA. We will try our best to escalate the issue. Thanks

Community Manager

Answered

Adobe XD crashes (White screen) on launch on Windows 10 machine

Forum|Forum|8 years ago
January 7, 2018
81 replies
266248 views

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below-

Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
Restart your computer.
Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

Correct answer Chethan Girish

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-

The version of XD.
The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
The version of creative cloud.
The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
Are you getting any blank screen while opening XD.
Is it possible to share video of your Issue, so that we can Investigate from our end.

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G

Show previous replies

E

Energetic_strategist5ED3

Participant

Hi,

I've recently updated my Adobe XD to 31.2.12.

It worked fine for 1-2 days than suddenly started to fail to run.

It just hangs on a white screen, and no way to make it start anymore. Every try to run it ends with that white screen.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

BillyxzJoe

Participant

Error on Adobe XD - the white screen shows and close. Software do not open.

Windows 10 Pro - Version 1909 - x64 processor - (ram: 8Gb)
Adobe XD Version 31.1.12

Tks for any help.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

corporatei96727033

Participant

Adobe XD cannot open, after PC turn on just blank white and then forced closed.

already try open XD using Creative cloud application doesn't pop up anything.

Windows 10 64bit ver. 1903

Intel Core i5 333CPU

Graphics NVIDIA GeForce 210

Memory 8GB

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

C

chloepascal

Participant

Hi,
I've started a new job 2 months ago and XD is not working on any of their computers.
Whenever we try to open it or to open a file with it, we can't even see the interace, it's like nothing happens. It just crashes.
The version is currently 31.0.12, but we tried with previous versions.
The computers run under Windows 10 Enterprise 10.0.18363.
Our IT service tried everything, but apparently nothing worked (I'm new and I was not in charge of this matter until now so I can't give you a list of everything that's ever been tried for now), the last solution according to them would be to deal directly with Adobe.
So my question is : did any of you have the same problem, and if so, how did you solve it?

For now we're working with Figma, and whenever I need to use an old file from my coworkers I just open it on my personal computer and export it in .svg but it's really not optimal.
Thanks in advance for your help!
A desperate young UX designer

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are having trouble using Adobe XD. I would suggest trying the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095

If you're unable to follow or already tried it. Please get in touch with us here directly: https://helpx.adobe.com/in/contact.html so that you can get immediate assistance on the issue.

Let us know if that helps.

Thanks,

Harshika

T

tintinirfan

Participant

Recently I can't use my Adobe XD, because of crashing. When it opens it crashes. Currently, I am in a starter plan. Is there anything you guys can do for me?

HARSHIKA_VERMA

Community Manager

Hi Tintinirfan,

We are sorry to hear you are experiencing a crash issue with XD. We would request you to please try the suggested in this post and let us know if that helps.

We are here to help.

Thanks,

Harshika

T

tintinirfan

Participant

Can you explain me please.

M

MZubair

Participant

Please watch attached video to see the issue.

I have recently installed Adobe Xd on my windows 10. But when i open it, it shows up with its window but then suddenly closes.

It is not opening!

adobe_xd_error.zip

Ares Hovhannesyan

Community Expert

If it not works after restart use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

M

MZubair

Participant

But why i clean those?

then i would have to re download and install them?

L

loolazoola

Participant

Does reinstalling Windows then reinstall XD solve this problem?

ls_rbls

Community Expert

You may also want to consider to test first with a new user profile account. If it works in the new account then you don't have to go through the hassle of backing up data, and reinstalling drivers, manually re-applying updates, etc.

Is not a bad idea though.