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Adobe XD 55 keeps crashing on Windows 10

Explorer ,
Dec 19, 2022 Dec 19, 2022

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Hello,

 

since this tomorrow, Adobe XD keeps crashing after i click on "new File" i see a canvas for some seconds and then it closes.
I am running the newest XD Version and Windows 10.

I also restarted, reinstalled and tried older Versions ofcourse.

 

Can someone help? 

 

Greetings

 

0c40f7ee-c0a2-451f-abcd-80f560269358.png

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Crash on windows

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @Khepri,

 

Thank you for reaching out, and sorry for the trouble while using XD. Could you please confirm the version of XD installed on your machine? Please try launching XD from the Creative Cloud Desktop app and see if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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Hey,

 

should be Version 55.2.12. I figured out, it should be a windows Problem. I did a factory reset, because i had some more issues with windows and after the reset, Windows had no issues and XD was running. After some ours, Windows problems and XD Problems were back... definitly a windows issue i guess. Couldnt figure out what and switched to mac instead.

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Adobe Employee ,
Dec 27, 2022 Dec 27, 2022

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Thanks for sharing the info and confirming it's a windows problem. You may reach out to your IT team for a windows issue, and they will solve the problem on the windows machine.

 

Please let us know if you need further assistance from us. We would be happy to help.

 

Thanks,

Harshika

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