Adobe XD CC process is suspended. I don't know how to get it to work again.

New Here ,
Oct 13, 2021 Oct 13, 2021

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I have tried getting it to work. I followed the instructions in the Microsoft website. I also followed everything on the adobe help website. It still does not work. I tried the following:

Adobe XD shows white screen after launch and crashes on Windows

Adobe XD launches into a white screen on Windows

Adobe XD Suspended - Microsoft Community

 

I tried LogCollector Tool already.
If anyone needs the filename, here it is: AdobeLogs_20211013_055242_154-win.zip

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD & CC Desktop app.
  2. Close CoreSync and All Adobe related processes from the Task Manager/Activity Monitor.
  3. Reboot the machine.
  4. Sign back in on CC Desktop app and launch XD from there.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Hi Rishabh!

Thanks for your answer, I follow these steps but not working yet.

 

Some times XD still open but no load the complete application, and sometimes the application opens and close instantly.

See the screenshot when the XD opens but not load.

 

Another thing that I did, was removed completely the Adobe CC, but when I install again, still not working.

 

Thanks in advance!

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