Known Participant

Answered

Adobe XD color panel looks darker in XD 49 version

Forum|Forum|3 years ago
March 12, 2022
8 replies
5778 views

after i update adobe xd, i see that the colors on the color panel do not look exactly .please send i fast update to fix that

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi All,

Thank you for sharing the information. The team is working on this issue, and you'll see the improvements in the future releases of XD.

I appreciate your patience.

Thanks,

Harshika

C

chris.bannu

Known Participant

Hi,

It's been quite a while, when will the fix be released?

Thanks,

Chris

ridala_onAuthor

Known Participant

that's last update we get

C

chris.bannu

Known Participant

thanks for sharing this 🙂

Spas K.

Community Expert

Just confirming this is a bug that happens on any file, i.e. it's a problem with the interface.

Xd 49.0.12.14

Windows 10 Pro 21H1

The correct color is shown on the artboard, but in the picker the color is clearly darker.

I've made a circle sampling the picker color to show the difference:

ridala_onAuthor

Known Participant

yeah that's right, but we are still waiting for an update from the team its like 2 weeks now

ridala_onAuthor

Known Participant

Hey there,

I'm still waiting for an answer on this issue.i sent all files needed.

hope that is close to solving, please keep share the updates asp.

thanks

rida

chrisc3010380

Participant

After the latest udpate to XD 49.0.12, my color picker has become corrupted. The darker values now bleed almost to the top of the picker area. Everything is muddy. This happens no matter which hue you choose. This occurs across two seperate monitors and I've tried updating all display drivers and fully reinstalling XD. Color pickers in Photoshop, Illustrator and InDesign all behave fine. I'm running Windows 10 and the graphic card is an Nvdidia Quatro p400. Any help would be appreciated.

HARSHIKA_VERMA

Community Manager

Hi chrisc3010380,

Sorry for the trouble. We're tracking a similar issue here. Could you please share the information asked so that we can investigate and escalate it further?

We'll try our best to help.

Thanks,

Harshika

HARSHIKA_VERMA

Correct answer

Community Manager

Hi All,

Thank you for sharing the information. The team is working on this issue, and you'll see the improvements in the future releases of XD.

I appreciate your patience.

Thanks,

Harshika

S

Shah KhanJee

Participant

Having same issue after updating to XD v.49.0.12

Issue: Color Panel with weird look

HARSHIKA_VERMA

Community Manager

Hi defaultnomupf25w8hd & Shah KhanJee,

Sorry for the trouble. Could you please share the details of your operating system along with XD file and logs with me over a private message so that I can escalate the issue to the team for investigation?

Please upload the XD file and logs to a shared location such as CC, Dropbox, or WeTransfer and share the link with me over a PM.

We will try our best to help.

Thanks,

Harshika

D

defaultnomupf25w8hd

Participant

I'm facing the same issue

J

Jenn23616135xij9

Participating Frequently

I am having the same problem in AdobeXD, the color panel shows all of the colors very dark. And when I choose a color on the color panel, the result doesn't match. Normally, light blues would be at the top, lighter as you approach white. I selected a location where i would normally get a light blue, and the result was light blue. But the color i actually clicked on does not match.

J

Jenn23616135xij9

Participating Frequently

It has nothing to do with the canvas, here I'm on a white artboard, and the selected green is light in reality, but unusually dark on the panel

I completed an XD update to v 49.0.12 yesterday afternoon, and discovered this behavior this morning.

I'm on Windows 10 Enterprise.

I updated Photoshop too, but Photoshop isnt having this problem.

HARSHIKA_VERMA

Community Manager

Hi Jenn23616135xij9,

Thanks for reaching out. It looks like a bug, and we will get it checked with the product team. Could you please share the XD file with me over a private message so that I can log a bug and escalate it further?

Please also generate logs and upload the XD file and logs to a shared location such as CC, Dropbox, or WeTransfer and share the link with me over a PM.

I will try my best to help.

Thanks,

Harshika

M

Madhumati chitapur

Community Manager

Hi There,

Thank you for reaching out and sorry to hear that you're having trouble using color picker. Would you mind sharing the OS version of your machine? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Can you confirm Is it Issue happening with every file or with a specific file? Also Is it happening only with Xd or any other Adobe app?

We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help.

Thanks,

Madhumati

ridala_onAuthor

Known Participant

Hi there,

Thanks, so i found this problem with two pc (window 10 and 11) with different adobe accounts and both have plans.i singing out as you tell me, also i reinstall the Adobe xd and still, the issue happened. no with all files, and just with Adobe Xd, other apps work fine

Please try to send a new update to fix that, i find this problem with my friends.

Thanks,

Rida

HARSHIKA_VERMA

Community Manager

Hi ridala_on,

Thanks for trying the steps suggested by our Product team. Would you mind checking if there are any pending driver updates? If not, is it possible for you to share the XD file with us so that we can check at our end?

If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a private message.

We will try our best to help.

Thanks,

Harshika

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