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tech5EA5
Participant
November 3, 2020
질문

adobe xd crash many times, also i have lost my files on cloud, not able to recover.

  • November 3, 2020
  • 2 답변들
  • 1268 조회

이 주제는 답변이 닫혔습니다.

2 답변

Ambra5E71
Ambra5E71
Participating Frequently
November 4, 2020

This is a problem Adobe can't solve, because after some time has passed since the update has released, and despite a lot of people report that, we are here, trying to figure out how can fix it.

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
November 9, 2020

Hi All,

 

We are sorry for the frustration. We would request you to please update XD to 34.3 version and see if you're still experineicng the issue. If yes we would need your machine logs along with the OS and XD version so that they can check the root cause of the issue.

 

We would request you to please generate logs using the link provided in my previous post and share the logs link with us here so that we can attach it with the bug.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

italosan
Community Expert
italosanCommunity Expert
Community Expert
November 3, 2020

Hi, go to the following address assets.adobe.com, log in with your Adobe ID and check if there are all your files saved in the cloud. Also, what version of the software are you using? Does this problem only occur with files in the cloud?

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tech5EA5작성자
Participant
November 3, 2020

Hi italosan,

Thank you for your reply.

Yes i have checked my files on cloud, i did't find my old files on cloud. it also not saved in my local machine. 

My XD crashed several time in a day. please help me.

 

This screen was come serveral times, please help me.

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tech5EA5작성자
Participant
November 3, 2020

i also tried to download Log Collector tool still now work

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