Adobe XD crash when I try to open an XD file

Report · Mar 22, 2023

Hi,

Everytime I try to open a file in adobe XD the whole app crashes (however i can open the app itself). I have attached the crash log. Does anyone know how to fix this?

Thanks.

Log:

Process: Adobe XD [1519]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: com.adobe.xd
Version: 56.1.12.1 (56.1.12.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

OS Version: macOS 13.2.1 (22D68)
Report Version: 12
Anonymous UUID: 9342B811-829F-71C2-0148-189100298253

Time Awake Since Boot: 630 seconds

System Integrity Protection: enabled

Crashed Thread: 10 UXP Application V8 Manager

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00000001942d87dc

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [1519]

Report · Mar 22, 2023

Can you try renaming this folder: ~/Library/Application Support/Adobe/Adobe XD

Then launch again?

Report · Mar 22, 2023

Thanks for the reply.

Unfortunately, I tried to rename the file but the problem still persists. I also tried a cleaner tool for XD, but that didnt seem to work either. This problem ony occured when I moved from windows (surface pro) to this mac - where I can still open the file on my windows laptop. Maybe it has something to do with this?

Thanks.

Report · Mar 23, 2023

Does this happen only with the specific file?

Report · Mar 22, 2023

Hi @Matthew28666489js3y ,

We're so sorry to hear about the trouble. In addition to Kenneth's suggestions, you can refer to this similar discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

Report · Mar 23, 2023

I would also try doing a "Save As…" and see if that cleans up something within the file. Another idea, would be to create a new document, put one item on it, and try the platform transfer. If that causes the issue, then you know it is XD having the problem and not the specific file.