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December 24, 2019
Answered

ADOBE XD CRASH

  • December 24, 2019
  • 1 reply
  • 910 views

adobe xd starts with crash 

<?xml version="1.0" encoding="utf-8"?>
<crashReport clientVersion="1.1.2.0" applicationName="Adobe XD" applicationVersion="25.1.12.7" applicationBuild="12" sessionId="55bb4026-63a6-4019-91a3-641c66526772">
<user guid="cbf9d879-b483-4bb8-af02-2691f5963a4c" />
<system osVersion="10.0" osBuild="18363" osRevision="535" applicationLanguage="en-US" cpuCount="4" deviceFamily="Windows.Desktop" architecture="X64" deviceManufacturer="ASUSTeK COMPUTER INC." deviceModel="P553UJ" />
<time year="2019" month="12" day="24" hour="5" minute="11" second="43" timeOffSet="-180" timeZone="Greenland Standard Time" />
<package architecture="X64" familyName="Adobe.CC.XD_adky2gkssdxte" fullName="Adobe.CC.XD_25.1.12.7_x64__adky2gkssdxte" name="Adobe.CC.XD" installedDate="12/24/2019 5:07:06 AM -03:00" publisher="CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US" publisherId="adky2gkssdxte" resourceId="" signatureKind="Enterprise" version="25.1.12.7" />
</crashReport>

and when i want to open project adobe xd closed
This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095 and let us know if that helps.

 

Thanks,

Harshika

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
December 24, 2019

Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095 and let us know if that helps.

 

Thanks,

Harshika