Adobe XD Crashes on Windows 10 22h2 with Iris Xe Graphics Card

Report · Feb 14, 2023

hey all, just installed fresh SOE windows 10 22h2 and and adobe creative clouds all up to date and installed XD and when i click to open it, it just staright up closes. i got the log collector but theres nothing really in there that stands out. my laptop runs a Iris® Xe Graphics card and my old laptop runs Intel UHD graphics 620, so i updated both to the latest of everything and my new laptop still closes but my old one opens up fine.

is there a graphics card an issue?

{Renamed By MOD}

Report · Feb 15, 2023

Hi @Sandman20104159 ,

I'm sorry you're having trouble opening Adobe XD on your new Windows computer. It's frustrating when you've just installed a fresh OS and updated all your software, only to find that one of your essential applications won't launch. Would you mind trying the steps shared here and let us know if this helps or if you need further assistance?

Regards

Rishabh

Report · Feb 15, 2023

hi

did all that, latest drivers from Intel, cleared temp, set permissions on files and windows updates were already up to date. and still will not load.

Report · Feb 15, 2023

also how can i get logfiles about why or how XD is crashing? i have already uploaded the log collector but couldnt find any details.

Report · Feb 15, 2023

Hi Sandman,
Sorry for the inconvenience, could you please share the logs with me via direct message, we will invistigate further.
Please try following the https://helpx.adobe.com/uk/creative-cloud/kb/cc-log-collector.html.
Thanks & reagrds,
Chaitanya

Report · Feb 15, 2023

thanks already done. i cant attach it here. where do you want a copy of it?

Report · Feb 15, 2023

Hi Sandman,

You can upload it to any cloud storage like google drive, share point and share us the link via DM.

Thanks & regards,
Chaitanya