Adobe XD crashes (White screen) on launch on Windows 10 machine

[Preran]

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions mentioned below-

• Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
• Restart your computer.
• Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

[Suporte Tecnocomp]

Adobe XD was working fine, but after the update, he just closes when i try.

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble launching XD. We would request you to please share the screenshot of your about XD info page. In the meantime, could you please try the solution suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... If that doesn't help, please share the asked information.

We will try our best to help.

Thanks,

Harshika

[Suporte Tecnocomp]

Hi, Harshika.

I try all the steps in this link.

https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html.

 but those solutions don't work.

[Suporte Tecnocomp]

Por favor, me ajudem

o programa abre, fica em tela branca por 4-5 segundos e depois fecha sozinho sem gerar nenhum erro.

[HARSHIKA_VERMA]

Sorry for the delay in response. If you've tried all the steps. Could you please share the faulty module as mentioned in solution no 4 of the same help article? If you're unable to find it, I would suggest getting in touch with our support team directly using this link: https://helpx.adobe.com/in/contact.html so that your issue can be addressed real time.

Hope it helps.

Thanks,

Harshika

[Suporte Tecnocomp]

Não consegui entrar em contato com o suporte direto.

O processo de registrar o arquivo .dll não funcionou

[al112]

always force close app when i try to open adobe xd, white screen after that gone

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you're having trouble opening Adobe XD. We would request you to please try the solution suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... 

Let us know if that helps.

Thanks,

Harshika

[Suporte Tecnocomp]

O problema continua 

Por favor, preciso de uma solucao.

[HARSHIKA_VERMA]

Sorry for the delay in response. Are you still experiencing issue on the XD 30.1 version? If so, please share your Adobe ID, phone number and location with me over a private message so that you we can escalate the issue to the team.

Note: Please share the url of the post for reference over a PM.

Thanks,

Harshika

[Suporte Tecnocomp]

Por favor, entre em contato comigo para resolucao do problema

<Personal Info Removed by moderator>

[sauravsharma095]

i just updated xd yesterday and now its not opening . a white screen appears and than nothing happens 

earlier it was running fine my windows is win 10 version 1909

[Preran]

Hi Saurav,

I am sorry to hear about your experience. Can you try the solutions in https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and let us know if they helped?

Thanks,

Preran

[loolazoola]

Same problem here. Allready tried all that. Nothing help

[perrybrus]

After last XD update the software crashes all the time for no appearant reason. I've had countless crashes and they also occur when the software isn't being used but minimised.

W10 Pro. Version 1909. OS Build 18363.900

XD 30.1.12.4

[HARSHIKA_VERMA]

Hi PerryBrus,

We are sorry to hear you are facing crash issues with XD. Would you mind trying the steps suggested in this post and see if that helps?

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance on the issue.

Hope it helps.

Thanks,

Harshika

[Joaquin Solorzano]

Hello, I have the same problem, and I have done everything that you recommended, plus help. I am very frustrated 

[loolazoola]

Does reinstalling Windows then reinstall XD solve this problem?

[ls_rbls]

You may also want to consider to test first with a new user profile account. If it works in the new account then you don't have to go through the hassle of backing up data, and reinstalling drivers, manually re-applying updates, etc.

Is not a bad idea though.

[Foush123]

every time I open xd white screen appear for15 sec ten disappear 

[Joaquin Solorzano]

I also have that problem, can someone tell us what to do I have several proyects that I'm working on

[italosan]

Hi, I advise you to consult this thread: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

[MZubair]

Please watch attached video to see the issue.

I have recently installed Adobe Xd on my windows 10. But when i open it, it shows up with its window but then suddenly closes.

It is not opening!

[Ares Hovhannesyan]

If it not works after restart use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[MZubair]

But why i clean those?

then i would have to re download and install them?