Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below- Please make sure there are no pending system updates. "Search> Check for Updates> Windows update" Restart your computer. Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA. We will try our best to escalate the issue. Thanks

Community Manager

Answered

Adobe XD crashes (White screen) on launch on Windows 10 machine

Forum|Forum|8 years ago
January 7, 2018
81 replies
266088 views

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below-

Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
Restart your computer.
Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

Correct answer Chethan Girish

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-

The version of XD.
The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
The version of creative cloud.
The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
Are you getting any blank screen while opening XD.
Is it possible to share video of your Issue, so that we can Investigate from our end.

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G

Show previous replies

G

GWATdesign

Inspiring

"the team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then." HAHAHHAH WHAT A FUUKCING JOKE - yes if you have 3 grand to spare, maybe buy a mac you poor plebs, then you can do "real design" work!!! LMAO How utterly insulting, I use a mac at work and I use a more powerful PC at home, becuase i refuse to pay for a fashion label on my computing devices - no other software i have ever used on winodws is as buggy, pathetic and crashy as XD is- almsotr 12 Motnhs fuucking later & with almost daily fuucking updates and you miserable hacks still cant get this program to wrok on windows?! F U, im switching to figma as soon as i can.

U

UXman5FAE

Participant

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095?page=1#M16102

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

G

GWATdesign

Inspiring

PATHETIC - FIX YOUR SOFTWARE!

D

dognamedwolfe

Participant

Hi.

I've just installed XD on Windows 10 to use for the first time ever, but upon launching,I only get a full white window with the XD logo in the middle...nothing else happens. I currently run Creatice Cloud and use Photoshop, Illustrator, Premiere with no problems, but XD is not happening for me.

I have tried the basic like reboot, re-install, and also attempted solutions here (https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html) but they didn't help, or came to instructions that didn't seem to corelate to my machine.

Would love to start using XD.

Thanks

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry to hear you are experiencing issues while launching XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095 and see if that helps? If it doesn't, please share the OS and XD version of your machine.

You may also try uninstalling and reinstalling XD.

We will try our best to help.

Thanks,

Harshika

mouafakben

Participant

you can watch this short video to understand the problem

Here are my PC specs:

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry to hear you are experiencing white screen crash issue in XD. Would you mind trying the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095?

If that doesn't help, please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative cloud or Dropbox and share the url with me over a private message.

We will try our best to help.

Note: Please add the url of the post over a PM for reference.

Thanks,

Harshika

S

Sorin0D4B

Participating Frequently

Hi, Harshika_Verma
I wrote you on private also this message. Please help!

Adobe XD latest version crashes, has huge loading times and memory used to maximum for files that previous took 20 seconds to load.
I'm using Windows 10, and google drive file stream but tested directly on HDD and the same result.
The file that I was working on yesterday has 0 bytes today.
Please help! I need to work on my tasks. Any help counts. Thank you.

master_mind

Participant

Hello everyone , For those who still are having trouble running XD on a specific user account on windows and have previously updated from windows 7 and face crash with error code

error 5718

I belive have found a solution.

It seems the history folder for internet explorer is interfering with some windows store apps as well as other UWP apps causing ACCESS DENIED errors and preventing apps from launching.

The solution that worked for me was to delete this folder :

%USERPROFILE%\AppData\Local\Microsoft\Windows\History

after that try starting XD again and it worked on my machine on my main user account after months of it either crashing with white screen or recently with the code above.

So I'm posting this here for anybody that might find it useful .

ls_rbls

Community Expert

Hey, thank you for this information.

I think this answer is actually the piece that was missing in this puzzle.

T

Toni5C38

Participant

Hi, I've noticed this is pretty common problem.

I've tried all the solutions Adobe is suggesting to fix this (fixing things in registery etc.) I've also roamed the internet for help, but nothing seems to fix it for me.

I've tried atleast:
-Adobes official suggestions to fix this

-Update drivers on my computer

-Update everything Windows is providing

-Uninstall c++ redistributables

-Check that Windows Store is working (Since the app should need an access to it?)

I get it working if I re-install it, but once I shut down my computer and try to use XD again the next day it has the same problem again. I wouldn't like to be reinstalling the product every time I want to use it.

Rishabh_Tiwari

Community Manager

Hi Toni,

Sorry to hear about the trouble. Could you please ensure that you have tried all the suggestions shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095?page=1#M16102

In case if you have already tried and it's still not working, please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

G

Gauri5E1E

Participant

Hi,

I have somehow managed to install Adobe XD from Creative Cloud Desktop. But, unfortunately Adobe XD is opens with blank screen for few seconds but, it closes immediately.

I have tried everything like, enabling some registry from "regedit", uninstalling Creative Cloud Desktop & Adobe XD & reinstalling and updating Graphics drivers & installing DirectX, .Net Framework, Visual Sutdio etc et. but still no luck.

I really need help now from your end guys.

Please help.

Thank you.

Rishabh_Tiwari

Community Manager

Hi Gauri,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

G

Gauri5E1E

Participant

Hi Rishabh,

Thank you so much for your quick reply.

I have already tried that link as well. If possible, let me know if we could connect for the same.

Thank you.

N

NoelSmpli

Participant

August 2020 still the same issue and this regsvr32 does not work

PC and XD fully updated tho

O

olucapri

Participant

Hello Adobe

Kindly help with a suggestion on what I can do.

My adobe will not launch. Every requirements on my laptop is met and I still used it about a week ago. But I tried launching it today and it will not load. It will simply display the splash screen with adobe xd logo for about 10 seconds and then closes. I've restarted my laptop several times, cleared memory, etc. Still not working. Please help

italosan

Community Expert

Hi, I recommend you follow this thread: TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

W

wgf4242

Participant

Windows event viewer get two errors.

first

日志名称:          Microsoft-Windows-AppModel-Runtime/Admin
来源:            Microsoft-Windows-AppModel-Runtime
日期:            2020/8/5 20:33:46
事件 ID:         216
任务类别:          无
级别:            错误
关键字:           DesktopAppXContainer
用户:            SYSTEM
计算机:           NewHome-PC
描述:
0x80070057: 无法为程序包 Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte 创建桌面 AppX 容器，因为在配置运行时的过程中遇到错误。
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
    <EventID>216</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000008</Keywords>
    <TimeCreated SystemTime="2020-08-05T12:33:46.949990700Z" />
    <EventRecordID>389</EventRecordID>
    <Correlation />
    <Execution ProcessID="4256" ThreadID="9328" />
    <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
    <Computer>NewHome-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ErrorCode">2147942487</Data>
    <Data Name="PackageName">Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte</Data>
    <Data Name="ContainerName">Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte-S-1-5-21-3716552079-152286605-1233349436-500</Data>
  </EventData>
</Event>

second

日志名称:          Microsoft-Windows-AppModel-Runtime/Admin
来源:            Microsoft-Windows-AppModel-Runtime
日期:            2020/8/5 20:33:46
事件 ID:         208
任务类别:          无
级别:            错误
关键字:           DesktopAppXProcess
用户:            SYSTEM
计算机:           NewHome-PC
描述:
0x80070057: 无法为程序包 Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte 创建进程，因为在配置运行时的过程中遇到错误。[LaunchProcess]
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
    <EventID>208</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000004</Keywords>
    <TimeCreated SystemTime="2020-08-05T12:33:46.950301200Z" />
    <EventRecordID>390</EventRecordID>
    <Correlation />
    <Execution ProcessID="4256" ThreadID="9328" />
    <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
    <Computer>NewHome-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="PackageName">Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte</Data>
    <Data Name="ImageName">CreativeSDKAppServiceClient.exe</Data>
    <Data Name="ApplicationName">Adobe.CC.XD_adky2gkssdxte!App</Data>
    <Data Name="ErrorCode">2147942487</Data>
    <Data Name="Message">[LaunchProcess]</Data>
  </EventData>
</Event>

AdobeXD.log

2020-08-05 21:23:59.069103+0800[4104] always | Starting Adobe XD version 31.1.12.13
2020-08-05 21:23:59.070912+0800[4104] always | dcx | dcx-cpp version 4.12.1
2020-08-05 21:23:59.071068+0800[4104] always | liveEdit | LiveEditClient version 3.75.03
2020-08-05 21:23:59.078790+0800[4104] info | Error domain 2 registered successfully.
2020-08-05 21:23:59.078976+0800[4104] info | Error domain 3 registered successfully.
2020-08-05 21:23:59.079058+0800[4104] info | Error domain 4 registered successfully.
2020-08-05 21:23:59.079126+0800[4104] info | Error domain 5 registered successfully.
2020-08-05 21:23:59.079182+0800[4104] info | Error domain 7 registered successfully.
2020-08-05 21:23:59.079235+0800[4104] info | Error domain 6 registered successfully.
2020-08-05 21:23:59.079287+0800[4104] info | Error domain 8 registered successfully.
2020-08-05 21:23:59.079338+0800[4104] info | Error domain 1 registered successfully.
2020-08-05 21:23:59.079389+0800[4104] info | Error domain 9 registered successfully.
2020-08-05 21:23:59.379006+0800[4104] always | lifecycle | EEM-Creating-Extended-Execution | [ SessionId, 0 ] | [ Description, Extended execution foreground ] | [ Reason, EEF_Unconstrained ]
2020-08-05 21:23:59.382602+0800[4104] always | lifecycle | EEM-Request-Status | [ SessionId, 0 ] | [ Result, Allowed ]
2020-08-05 21:23:59.382811+0800[4104] always | lifecycle | EEM-Session-Created | [ SessionId, 0 ]
2020-08-05 21:24:14.353005+0800[4856] error | App::onAppServiceFailure: App service failed with error code: 5718
2020-08-05 21:24:14.353346+0800[4104] always | lifecycle | App-PreviousExecutionState | [ Value, Terminated ]
2020-08-05 21:24:14.585182+0800[4104] info | Trying to add a new open window name (WelcomeScreen), new open window count = 0
2020-08-05 21:24:14.585368+0800[4104] always | addCurrentWindowToOpenWindowsList: Opening a new window with ViewID -1643773 and windowName (WelcomeScreen)
2020-08-05 21:24:14.585607+0800[4104] info | SpWelcomeScreenUXPViewDelegate::sendEventToFirstMileHomeScreen event:WINDOWSHOW
2020-08-05 21:24:24.155733+0800[8056] always | lifecycle | EEM-Session-Revoked | [ SessionId, 0 ]
2020-08-05 21:24:24.155909+0800[8056] always | lifecycle | EEM-Session-Deleted | [ SessionId, 0 ]
2020-08-05 21:24:24.156293+0800[8056] always | lifecycle | EEM-Session-Completed | [ SessionId, 0 ]
2020-08-05 21:24:24.178235+0800[4104] always | lifecycle | SF-Created
2020-08-05 21:24:24.178361+0800[4104] always | lifecycle | App-LeavingBackground-Register
2020-08-05 21:24:24.178444+0800[4104] always | lifecycle | EEM-Creating-Extended-Execution | [ SessionId, 1 ] | [ Description, Saving Suspension Data ] | [ Reason, EE_SavingData ]
2020-08-05 21:24:24.179060+0800[4104] always | lifecycle | EEM-Request-Status | [ SessionId, 1 ] | [ Result, Allowed ]
2020-08-05 21:24:24.179176+0800[4104] always | lifecycle | EEM-Session-Created | [ SessionId, 1 ]
2020-08-05 21:24:24.179272+0800[6464] always | lifecycle | SF-EE-Result | [ Result, Allowed ]
2020-08-05 21:24:24.180709+0800[11668] always | lifecycle | App-Analytics-Flushed
2020-08-05 21:24:24.191685+0800[4104] always | lifecycle | EEM-Session-Completed | [ SessionId, 1 ]
2020-08-05 21:24:24.191800+0800[4104] always | lifecycle | EEM-Session-Deleted | [ SessionId, 1 ]
2020-08-05 21:24:24.191996+0800[4104] always | lifecycle | SF-Complete
2020-08-05 21:24:24.192052+0800[4104] always | lifecycle | SF-Deleted

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102

Let us know if this helps or if you need any further assistance, we'll try our best to help you with it.

Regards

Rishabh

ls_rbls

Community Expert

I forgot to ask,

Where are you running MS Windows 10 from, is this happening in a virtual machine environment?

From looking at the logs provided it seems that you're running XD in a containerized app.

If yes, are you aware that MS Windows 10 handles containerized apps in 32bit ? and if that is the case, why are you containerizing Adobe XD? what is the purpose?

Show more replies

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