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Adobe XD is Crashing continuously, I tried reinstalling also but still not working 😞
{Renamed By MOD}
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Hi Abhishek,
We're so sorry to hear about the trouble. Please share a few more details like:
Regards
Rishabh
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Hi Rishab,
My team has been facing a similar issue. After the update on last Friday. XD keeps hanging and crashes after some time.
1. XD Version: 36.2.32
2. It is crashing on multiple files.
3. It hangs for a long duration when multiple users are accessing a file.
I have attached a crash log as well.
As our whole project is based in XD, it is currently hampering our productivity.
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Hi Rishab,
Here are the details...
Regards,
Abhishek Rane
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Hi Abhishek,
Thanks for sharing the details asked by Rishabh. We would request you to please share the logs and crash dumps
along with the XD file by uploading them to a shared location such as Creative Cloud or Dropbox and share the URL with us over a PM.
Please share your system specification. We have seen below steps helped few windows customers in the past so I would also request you to please try and let us know if that helps you as well.
1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe
5. Restart the computer and install XD
We will try our best to help.
Note: Please add the URL of this post over a PM for reference.
Thanks,
Harshika
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Hi Harshika,
I have followed all your given steps but still, the issue continues. This is so annoying it's hampering our project deadlines, this was not expected from Adobe.
Very disappointed.
Regards,
Abhishek Rane
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Team Adobe,
Look like you don't have any solution to my issue. Our projects are hampering due to this.
Regards,
Abhishek Rane
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We are sorry for the disappointment and sorry for the delay in response. If you are still experiencing the issue, could you please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you on a 1:1 basis?
Thanks,
Harshika