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When i am home on my network / pc,
i am dealing with this issue all the time:
whole program then slowly after just freezes.
When at my work station (at work) no problems at all.
ive uninstalled XD and installed again, no plugins, same problem.
i have checked windows firewall if something was up there, but xd is allowed there.
unsure what to try then.
Hi There,
Thanks for replying back with the requested details.we have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.
Also I see your creative cloud sync version is 4.14.0.17 can you try updating your creative cloud by clicking on help and check for updates , once your creative cloud desktop is upto date please try the steps sh
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Hi there,
Thanks for reaching out and sorry to hear you are having trouble using XD. Please try the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and if that doesn't help. We would request you to please share a few more details like-
please feel free to update this discussion in case you need further assistance and we will be happy to help.
Thanks,
Chethan
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Hi Chethan
thank you for getting back to me so quickly.
i tried to try a few of those options.
sadly its the same.
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Hi There,
Thanks for replying back with the requested details.we have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.
Also I see your creative cloud sync version is 4.14.0.17 can you try updating your creative cloud by clicking on help and check for updates , once your creative cloud desktop is upto date please try the steps shared below as a workaround for your Issue.
please feel free to update this discussion in case you need further assistance and we will be happy to help.
Thanks,
Chethan
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I start to see a pattern
its a specefic doc thats linked into another doc.
so if i use componetns thats are made in DOC A
but i use them in DOC B then thats where it starts to crash the xd.
its happening 95%
if i create componentns in DOC C
and use them in DOC B then np.
DOC A is causing issues...