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Source
Adobe XD
Summary
Stopped working
Date
‎18-‎Jul-‎19 11:18 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte
Application Name: praid:App
Application Version: 21.0.12.11
Application Timestamp: 5d261707
Fault Module Name: combase.dll
Fault Module Version: 10.0.18362.239
Fault Module Timestamp: b5f9adbd
Exception Code: e101000e
Exception Offset: 000000000003640a
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cdcb
Additional Information 2: cdcb1040b054ee92e628107625f319c5
Additional Information 3: 8350
Additional Information 4: 8350e492caa56a73af5f619767e31396
Extra information about the problem
Bucket ID: 44d994cddac1335df5445915714bb3a1 (1532447721842783137)
The Tittle was edited by Moderator.
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Hi Ahmed,
Sorry to hear that you're having trouble launching Adobe XD and thank you for sharing the details. I will try my best to help you with this. I'd like to confirm if you've tried the steps mentioned in this article:Adobe XD launches into a white screen on Windows . If that doesn't work, could you please share the OS and XD version of your machine?
Thanks,
Harshika
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Hi Ahmed,
Thank you for sharing the details here. To proceed further, we will need to investigate the log files on your computer. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message along with your Adobe ID, location, and phone number. Also, send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.
Please let me know if you face any issues with this.
Thanks,
Harshika
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Yes. I tried all those things that you have given. But still, it is not opening. When I click XD it only creates a white box for opening and then closes the application. I am using Windows 10 Pro Version 10.0.18362 Build 18362 and xd version is Adobe XD 21.0.12.11. I got two report in my event viewer.
1)
Source
Adobe XD
Summary
Stopped working
Date
‎7/‎19/‎2019 8:03 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte
Application Name: praid:App
Application Version: 21.0.12.11
Application Timestamp: 5d261707
Fault Module Name: combase.dll
Fault Module Version: 10.0.18362.239
Fault Module Timestamp: b5f9adbd
Exception Code: e101000e
Exception Offset: 000000000003640a
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cdcb
Additional Information 2: cdcb1040b054ee92e628107625f319c5
Additional Information 3: b0d2
Additional Information 4: b0d2a2bdb8555b74890f7259b19a6140
Extra information about the problem
Bucket ID: 44d994cddac1335df5445915714bb3a1 (1532447721842783137)
2)
Source
Adobe XD
Summary
POFContextAppCrash
Date
‎7/‎19/‎2019 8:05 PM
Status
Report sent
Description
Adobe.CC.XD_adky2gkssdxte!App
Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe
Problem signature
Problem Event Name: POFContextAppCrash
Package Full name: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte
Application name: praid:App
Application Version: 21.0.12.11
Error Code: 0xe101000e
Signature: e7eb4062f4ab5a9279691d7f2a1e9579
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: 7361e16db84a8e8fcf921291854acd5c (2274901177991351644)