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adobe xd is not working on windows 10 from jan 2021 update

New Here ,
Jan 16, 2021 Jan 16, 2021

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hay please help adobe xd is not working on jan update on windows 10 it always shows 

try again or quit xd please help its getting serious adobe support community please help me

i really need this issue to be taken serious 

 

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Crash on windows

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Adobe Employee , Jan 18, 2021 Jan 18, 2021
Hello, Sorry for the inconvenience . Please do the following troubleshoots: - Uninstall Xd and reinstall it  OR  - Sign out from Creative cloud and shut down the system - Close all Adobe products from task manager /Activity monitor - Open system and sign in back from creative cloud, let it reload  - Launch XD and check  Please let us know if issue continues. Thanks , Anita Subedi

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hello,

Sorry for the inconvenience .

Please do the following troubleshoots:

- Uninstall Xd and reinstall it 

OR 

- Sign out from Creative cloud and shut down the system

- Close all Adobe products from task manager /Activity monitor

- Open system and sign in back from creative cloud, let it reload 

- Launch XD and check 

 

Please let us know if issue continues.

Thanks ,

Anita Subedi

 

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