Adobe XD stuck on launch (logo screen) on Windows

[n0kx]

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

{Renamed By MOD}

[elainecc]

I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?

[spahadicaprio]

I´m on Windows 10, latest build at the moment

[elainecc]

Perfect. I'll private message you with the path to the files I need. Thanks!

[defaultjdon4tm8ma6m]

You can send also to me.

[vasanth.pai]

spahadicaprio​  Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file  from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

[spahadicaprio]

Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

[Mr. Chaudhari]

Hello sir,

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

[terrys31880622]

it work

[mediologys49974294]

I have the same problem. 

[mirzafatur]

Same problem here. when i launh the app, just white screen and close. 

i'm using windows 10 with latest build. and latest adobe xd 

[xd27.1]

XD doesn't open. But yesterday was open. I click the program icon and it bounced at dashboard, but it couldn't open. My internet connection is ok. Please I need help urgently. 

[Preran]

For all those of you that are facing this issue, I suggest trying the solutions in https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If that did not help, get in touch with us using the chat button on this page https://adobe.ly/2WYE62m

Let us know if you need more info or assistance.

Thanks,

Preran

[Mr. Chaudhari]

Hello Elainecc,

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

I am working very important project so please help me i really need to sowl this problem please 

Any ideas?

Running Windows 10 Home.

[David5E49]

I found that if I launched the app itself from the start menu, instead of double clicking an XD file, it loads up. It's when I tried to open via the file that it shows the splash screen for a few seconds, before disappearing

[Humberto Ferreira]

I got this problem after update my XD from v41.1.12 to v42.0.22. My Adobe XD crashes everytime I try to open it. 

Now I can't do my job because the cloud files are already saved by the new version from one of my co workers. 

Thanks for ruining my workday, Adobe!

By the way, I agree with the other user. Please, STOP marking these posts as solved because this bug is not fixed for more than TWO YEARS!

[workana5FD4]

I got exacly the same problem, I'm fuc*** and I need to work, I don't know what to do.

v41.0.22 seems to be the last version worked for me.

[workana5FD4]

I mean v41.1.12 is the last version worked for me... Any solution? Thanks

[schmigel]

Same here! The program doesnt start.

[schmigel]

Same here! Paying for something that doesnt work.

[Rishabh_Tiwari]

Hi @schmigel,

Sorry to hear about the trouble. Please try the steps shared here and let us know if this helps or if you need any further assistance. If this doesn't help, please share a few more details like:

1. The version of XD & Windows OS.
2. Is XD crashing on launch or getting stuck on the logo screen?
3. Please collect and share System Logs and Crash Dump files.

Regards

Rishabh

[Mystic_determination98C6]

Hi @Rishabh_Tiwari,

I'm facing the same issue and followed those steps you shared but it's still the same, XD still not starting. 

I am using the latest version of XD and my OS is Windows 10.

Please share any solution.

Thanks!

[Meez1982]

Hi,

I have the same problem here. Tried every way mentioned in Adobe support, but no one worked. dll files permission, update windows, update display driver, perform a clean reinstall of XD, restart machine, log out of creative cloud and sign in again, tried every single solution, but nothing worked.

I can add something new to describe my problem. I usually pin my facourite app to taskbar, so XD icon disappeared at the taskbar, and everytime I pin it again to taskbar it disappears again and again and the app won't launch at all.

Please help!

This is my Logcollector file name: AdobeLogs_20211209_032923_622-win-GS.zxp. I uploaded it to  Adobe LogCollector Portal.

Regards,  

[Luiz Bett]

Same problem here. On MacOS (M1 Macbook Pro) and Windows (8th gen i7).

Workflow crushed and customer unhappy.

CC is not cheap. A 2 year old bug is just not acceptable...

[Shompinice]

XD cannot launch in Windows 11 Insider Preview

OS Version :Build 22543.rs_prerelease.220122-2315
XD Version:48.1
Color mode of Windows : Dark Mode
Transparent Mode : True
2070Super

Screenshot

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here in this article and let us know if this helps or if you need any further assistance.

Regards

Rishabh