Adobe XD stuck on launch (logo screen) on Windows

New Here ,
Aug 26, 2022 Aug 26, 2022

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Today, I tried launching XD and all I get is the adobe xd logo screen that stays open for about 60 seconds before closing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

 

Running Windows 10 Home.


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Community Expert , Aug 26, 2022 Aug 26, 2022

Hi, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-stuck-on-launch-logo-screen-on-windows/td-p/10346344 I suggest you to first try Atul's suggestion and try these methods: https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html 
And if that doesn't work, I suggest generating logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with @Atul_Saini with a private message as Harshika mentioned (sinc

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Community Expert ,
Aug 26, 2022 Aug 26, 2022

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Hi, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-stuck-on-launch-logo-screen-on-windows/... I suggest you to first try Atul's suggestion and try these methods: https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html 
And if that doesn't work, I suggest generating logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with @Atul_Saini with a private message as Harshika mentioned (since unfortunately Harshika is not going to be around for a while, I'm guessing it'd be ok to share with Atul instead) 

Hope this helps!

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