Adobe XD : Unable to connect to Creative Cloud Libraries

[佩京吳]

Creative Cloud Libraries can not work on Adobe XD (but can work on illustrator and photoshop), when I drag an image from libraries, the images keeps loading forever:

Does any genius know how to fix it? Thanks.

{Title renamed by MOD}

[Atul_Saini]

Hi there, sorry for the delay in response. Could you please confirm if you are still facing this issue with Creative Cloud Libraries?

Thanks,

Atul_Saini

[pei-chingw40003911]

Hi, I'm still has this problem, need help~ thanks for asking.

[Preran]

You can try going to the Creative Cloud app > Gear icon > Preferences and try Signing out and Signing In. Also make sure that File Syncing is turned on.

Let us know if you need more help.

[dannydriscoll]

I have been experiencing this issue for over a week.  I have followed these instruction as well as the Adobe Limited Access Repair Tool and listed step; no issues fond or corrected. 

Seamlessly pulling files from Libraries has NEVER work with XD in a user friendly way; should have been a HARD requirement for the MVP.  It's single handedly gives Sketch App and edge.

Opening the file in Illustrator, coping it, painting it in XD for each design element is not an acceptable answer; the one adobe has given me.

Please, how can I access my Libraries, at all, in XD.  Your help is much appreciated,

Danny

[Preran]

I am not sure as to why this solution isn't working for you, but will do my best to help. Can you send me your Adobe ID, location, and phone number over a private message along with the URL of this post? To send a private message, click my picture and use the Message button.

Thanks,

Preran

[tianl63198389]

Hi there,

I am having the same issue in XD. 'Unable to connect to sever'.

Please help.

Many thanks,

[Preran]

That doesn't look right. Have you checked your Internet connection as also looked for any firewalls that may be preventing access.

If everything looks fine, I suggest getting in touch with us directly using this link Contact Customer Care

Use the chat button to get started.

Thanks,

Preran

[dannydriscoll]

***This solution no longer works***

[cdyson]

I am also having a problem using a CC Library in XD but it works file in PS and Illustrator.

In XD I am getting the error message, File sync is turned off. To sync your libraries, please turn on Creative Cloud File Sync. The Enable button is blue, No Thanks is gray. I click on Enable and nothing happens. Library is showing behind the message spinning. I have to X out of CC Library in XD to move on.

I have checked my CC app and CC sync is turned on, I can sync in other programs has I mentioned. What is the fix for this? Thanks.

[arnaudf6989291]

Hi, I have the same issue. I was never able to open CC library from Xd.

I tried loging out  from CC Library and back in without any result.

My pop up windows says "something went wrong with initializing CCL. Please make sure the CCL application is installed."

[keenan_c]

I also encountered the same problem. If you solve it, can you tell me the solution?

Thanks

[A.Anon]

I will flag that i had been having this issue for a week. 
My current solution when everything else failed was to force quit CC library sync in activity monitor. 

[Rishabh_Tiwari]

Hi @A.Anon ,

Sorry to hear about the trouble. Glad to hear that restarting sync services resolved the issues. For future reference, you can try the suggestions shared here. 

Thanks

Rishabh

[pei-chingw40003911]

Hi, here are some steps you can try:

1. try logout and login

2. try uninstall and install again

3. check does your firewall block the Creative Cloud

For my case, it was the company I work that firewall blocked Creative Cloud, but I could not do anything setting of firewall, so I just kept updated XD, until one day it can work.

[Preran]

For all those of you that are facing this issue, can you help us by sharing the log files for our investigation?

Win: C:\Users\<username>\AppData\Local\Temp\CreativeCloud\Creative Cloud Libraries\CC Library Process.log

Mac: ~/Library/Logs/CreativeCloud/Creative Cloud Libraries/CC Library Process.log

After you have located the files, upload them to a shared location such as Creative Cloud, Dropbox,  Google Drive, and so on. Share the URL with us after you are done.

Your co-operation would help us expedite the solution for this issue.

Thanks,

Preran

[keenan_c]

https://drive.google.com/open?id=1Ld9c5qVN2xGXQyvHmvZrufM1NTP_AszB

This is my log file

I hope it will give you some help.

Help us solve problems as soon as possible

Because I have a mac computer and a win computer

The current situation is that all software of Mac, Creative Cloud Libraries, can be used normally.

However, only the PS and AI of win can use the Creative Cloud Libraries normally. The XD will use the above picture.

Thank you

I hope you can succeed

[Preran]

Thank you for sharing the file. It looks like I do not have the required permissions to access the file. I have requested access. let me know after you have approved it.

[leo_wu]

这是我的日志，按照官方的方法还是不能解决初始化失败的问题，希望有人能帮我处理一下。https://drive.google.com/file/d/13OWzhczD6Zb17AfD1vlm9uyyrM3QbYIp/view?usp=sharing

[keenan_c · Accepted solution]

The adobe company I contacted got the answer, the problem has been solved, I hope this method can also help you.

Please follow the step below which should fix the issue:

1. Close XD and CCDA.

2. Run Command Prompt as Administrator

3. Copy paste the command below and press enter:

CheckNetIsolation LoopbackExempt -a -n=adobe.cc.xd_adky2gkssdxte

4. Launch XD and try loading cc library.

keenan.c

[c_birch]

Finally after hours of googling I was able to come across this solution which worked for me on Windows 10.

Prior to this fix, I tried using the Creative Cloud Cleaner tool, repairing the installation, disabling firewall and the steps here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro.... None of this fixed my inability to connect to CC Libraries from within Adobe XD.

Prior to running the cmd command, selecting "Open CC Libraries..." the CC Library Process log ("C:\Users\<username>\AppData\Local\Temp\CreativeCloud\Creative Cloud Libraries\CC Library Process.log") contained this output which repeated a few times until it hit some retry limit:

Vulcan: <- SPKR 33.1.12: cclibraries.service.QueryRequest
WebSocketServer: client_16: Client connected: diagnostic
Vulcan: -> SPKR 33.1.12: cclibraries.service.QueryResponse
WebSocketServer: client_16: Client disconnected

[HARSHIKA_VERMA]

Thanks for your efffort in solving the issue and sharing the solution with us here. Hope this help our customers on community encountering the similar issue. Please feel free to reach out to us in the future for any query related to XD.

We would be happy to help.

Have a wonderful weekend!

Thanks,

Harshika

[Guest]

Yooooo...
THANK YOU!

Worked perfectly! 👌🏿

[Shahbaaz Ahmad]

It really worked for me. Thanks for posting the solution...

[leo_wu]

这是我的日志，按照官方的方法还是不能解决，希望有人能帮我处理一下。https://drive.google.com/file/d/13OWzhczD6Zb17AfD1vlm9uyyrM3QbYIp/view?usp=sharing