Adobe XD - Unable to create new project

[jeffstedt]

Hi! I just downloaded the latest adobe XD 10.0.42.14. Seems to work great until I want to create a new project.

Nothing happens when I click on the 4 presets (iPhone/iPad/Web/Custom Size). The "Begin Tutorial" button is the only thing that works.

I'm using macOS version 10.14 with a Adobe for Enterprise license.

[jeffstedt]

Yeah, actually I do.

Is there some way to force an update? Other than reinstalling creative cloud?

[elainecc]

Let me take this to personal message with you - I'm going to want to grab some additional logs to file that issue, as it should have updated.

[jeffstedt]

Hey guys, after alot of trial and error Elainecc found a solution that worked for me.

Depending on your OS this path may differ but you essentially wanna try this to force an update.

1. Rename /Applications/Utilities/Adobe Sync to a different name

2. Then reboot.

3. Once Creative Cloud desktop relaunches, it should reinstall Creative Cloud Sync

This worked with me and I'm very happy to start working with the latest Adobe XD.

[eranshefi]

[geoffdm]

Renaming the folder didn't work for me I had to delete that folder and then run the CC App installer. This fixed it for me.

Regards, Geoff

To solve this bug I had to take the following steps

• Delete this folder: /Applications/Utilities/Adobe Sync

• Download and install Adobe CC App

• It recreates the Sync folder and forces the CC App to update the Sync Version

[elainecc]

Hey geoffdm-sim and eranshefi​, can you please send me logs from the Log Collector tool? I'm trying to track down the source of why your system didn't update so that you (and others) won't get caught up again in something like this.

How to use the Creative Cloud Log Collector tool

I'd love it if you could get these logs, upload it to a file share like Dropbox or Google Drive, and shoot the link to me via private message - you can do that by hovering over my name in this post and clicking "message."

Thanks,

-Elaine

[necodp]

This WORKED FOR ME!!!! Thank you!

[shawnstarr]

nothing is working for me with this new update. I'm on windows and get this error every time I try to create a new document.

[renealvarenga5]

I'm having the exact same issue

[bryanr87743823]

I'm just having the same trouble. I tried everything you mentioned and it still not working.

[imranmohamad]

Faced the same issue. I uninstall & re-install creative cloud. Now everything's work normally for me

[lukaj85305706]

What about this?

[tshropshire2]

No! I don’t get an error messag (error:50) I’m just unable to open any of the templates. I can only view the tutorial but I’m unable to start a new template.

[elainecc]

Hi, folks-

To all of you who have responded, thank you SO MUCH for sending me logs! For anyone else who is experiencing this problem, it would be really helpful if you could send me your logs before attempting the workaround of deleting the sync folder. Getting logs is incredibly important for us to identify the root cause of the issue.

Thanks,

-Elaine

[dsahammers]

Same issue with XD (along with other non-responsive behaviour in other apps which may or may not be related)

CC 4.7.0.400

XD 14.0.42.14

Sync 3.0.3.6

No error message.

[elainecc]

I received your logs - thanks for sending it! I also private messaged you for a couple more details.

[Kim McCaw Ortiz]

As Elaine noted above, it is incredibly important for us to identify the root cause of the issue and for that, I need to request your system log files.

Can you please send me logs from the Log Collector tool? We are working to track down the source of why your system didn't auto-update CoreSync to 4.1.0.29 (it appears that you are currently on a much older version: 3.0.36). It would be helpful if you could gather and share your logs.

How to use the Creative Cloud Log Collector tool

If you could upload the resulting zip file  to a share site (ie Dropbox or Google Drive) and send me a link via private message - you can do that by hovering over my name in this post and clicking "message." - then we can investigate further.

Thanks,

- Kim

[geoffdm]

I am on a corporate network and don’t have permission to install anything — other than approved software.

Can I recommend that in a future upgrade you include the ability to generate log files from within the software, or as part of Creative Cloud. I would then be more than willing/ keen to help.

Regards, Geoff

[elainecc]

Thanks for your feedback, and great suggestion!

[leras49854396]

Hello, i have this problem too (error 50 appears in white window). My CC version is 4.7.0.400 and CC Sync is 4.1.1.32

[elainecc]

Thanks for the information! Can you check to see if a process called "Core Sync" is running? And does a reboot fix the issue?

[leras49854396]

I even have installed your LogCollector, but i dont know how i can send you this file

[Guest]

I am having the same problems.
I've returned to Axure RP.

Adobe's Elephant in the room is "TESTING".
A testing lab with many types of Operating Systems and hardware could have prevented this.

[dsahammers]

Ran out of patience – solved by removing all CC apps and starting from scratch. Took a bit of time and I'll have to do some re-instating but it was causing too many headaches.

[Guest]

Same issue. Do we actually pay subscription fees to be used as QA? Pitiful.