Adobe XD won't open

Question

Adobe XD just stop working. Only load a blank screen then close. What i've tried:1. Uninstalling both, adobe creative cloud and xd2. Restart PC3. Update windows4. Remove adobe temp data. The only thing that i have to tried is installing a previous version but i seems like is not possible througth Adobe Creative Cloud. System info:Windows Version: 10.0.19042 build 19042 Windows 10 proAdobe XD version: 38.1.12.NET framework: 4.8.NET CORE 3.3 Event viewer log:Faulting application name: XD.exe, version: 38.1.12.2, time stamp: 0x7fed4471Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eaeException code: 0xe06d7363Fault offset: 0x000000000002d759Faulting process ID: 0x2bacFaulting application start time: 0x01d72becb6a5a552Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exeFaulting module path: C:\WINDOWS\System32\KERNELBASE.dllReport ID: d308a55a-7b33-42df-91a7-974127631747Faulting package full name: Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxteFaulting package-relative application ID: App Crash log:Version=1EventType=MoAppCrashEventTime=132623009738054477ReportType=2Consent=1UploadTime=132623009748210018ReportStatus=268435456ReportIdentifier=146b2239-f276-43bd-889a-108eb85ab860IntegratorReportIdentifier=d308a55a-7b33-42df-91a7-974127631747Wow64Host=34404NsAppName=praid:AppOriginalFilename=XD.exeAppSessionGuid=00002bac-0003-0003-52a5-a5b6ec2bd701TargetAppId=U:Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte!AppTargetAppVer=38.1.12.2_x64_!2038//01//04:22:13:05!6c11f79!XD.exeBootId=4294967295ServiceSplit=596631372TargetAsId=6847UserImpactVector=48IsFatal=1EtwNonCollectReason=1Response.BucketId=90014a7e13040f3779cae3dbfbbe3303Response.BucketTable=5Response.LegacyBucketId=1858548330204640003Response.type=4Sig[0].Name=Package Full NameSig[0].Value=Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxteSig[1].Name=Application NameSig[1].Value=praid:AppSig[2].Name=Application VersionSig[2].Value=38.1.12.2Sig[3].Name=Application TimestampSig[3].Value=7fed4471Sig[4].Name=Fault Module NameSig[4].Value=KERNELBASE.dllSig[5].Name=Fault Module VersionSig[5].Value=10.0.19041.804Sig[6].Name=Fault Module TimestampSig[6].Value=0e9c5eaeSig[7].Name=Exception CodeSig[7].Value=e06d7363Sig[8].Name=Exception OffsetSig[8].Value=000000000002d759DynamicSig[1].Name=OS VersionDynamicSig[1].Value=10.0.19042.2.0.0.256.48DynamicSig[2].Name=Locale IDDynamicSig[2].Value=1033DynamicSig[22].Name=Additional Information 1DynamicSig[22].Value=3074DynamicSig[23].Name=Additional Information 2DynamicSig[23].Value=3074f0a48eb771ba1ebd26d38daf8170DynamicSig[24].Name=Additional Information 3DynamicSig[24].Value=ca41DynamicSig[25].Name=Additional Information 4DynamicSig[25].Value=ca41b9e82944d9165f0befacd9b28b7dUI[2]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exeLoadedModule[0]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exeLoadedModule[1]=C:\WINDOWS\SYSTEM32
tdll.dllLoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLLLoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dllLoadedModule[4]=C:\WINDOWS\System32\SHLWAPI.dllLoadedModule[5]=C:\WINDOWS\System32\msvcrt.dllLoadedModule[6]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\Microsoft.CognitiveServices.Speech.core.dllLoadedModule[7]=C:\WINDOWS\System32\USER32.dllLoadedModule[8]=C:\WINDOWS\System32\CRYPT32.dllLoadedModule[9]=C:\WINDOWS\System32\win32u.dllLoadedModule[10]=C:\WINDOWS\System32\ucrtbase.dllLoadedModule[11]=C:\WINDOWS\System32\GDI32.dllLoadedModule[12]=C:\WINDOWS\System32\WS2_32.dllLoadedModule[13]=C:\WINDOWS\System32\gdi32full.dllLoadedModule[14]=C:\WINDOWS\System32\RPCRT4.dllLoadedModule[15]=C:\WINDOWS\System32\msvcp_win.dllLoadedModule[16]=C:\WINDOWS\System32\ADVAPI32.dllLoadedModule[17]=C:\WINDOWS\SYSTEM32\dbghelp.dllLoadedModule[18]=C:\WINDOWS\System32\ole32.dllLoadedModule[19]=C:\WINDOWS\System32\sechost.dllLoadedModule[20]=C:\WINDOWS\System32\combase.dllLoadedModule[21]=C:\WINDOWS\System32\bcrypt.dllLoadedModule[22]=C:\WINDOWS\System32\OLEAUT32.dllLoadedModule[23]=C:\WINDOWS\SYSTEM32\Secur32.dllLoadedModule[24]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140.dllLoadedModule[25]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29231.0_x64__8wekyb3d8bbwe\MSVCP140.dllLoadedModule[26]=C:\WINDOWS\SYSTEM32
crypt.dllLoadedModule[27]=C:\WINDOWS\SYSTEM32\WINMM.dllLoadedModule[28]=C:\WINDOWS\SYSTEM32\urlmon.dllLoadedModule[29]=C:\WINDOWS\SYSTEM32\DWrite.dllLoadedModule[30]=C:\WINDOWS\SYSTEM32\d2d1.dllLoadedModule[31]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLLLoadedModule[32]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dllLoadedModule[33]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dllLoadedModule[34]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dllLoadedModule[35]=C:\WINDOWS\SYSTEM32\d3d11.dllLoadedModule[36]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\CommonInterop.dllLoadedModule[37]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\libEGL.dllLoadedModule[38]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\libGLESv2.dllLoadedModule[39]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\PsdLib.dllLoadedModule[40]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLLLoadedModule[41]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1.dllLoadedModule[42]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1_APP.dllLoadedModule[43]=C:\WINDOWS\SYSTEM32\iertutil.dllLoadedModule[44]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\ACE.dllLoadedModule[45]=C:\WINDOWS\System32\shcore.dllLoadedModule[46]=C:\WINDOWS\System32\SHELL32.dllLoadedModule[47]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AGM.dllLoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dllLoadedModule[49]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\BIB.dllLoadedModule[50]=C:\WINDOWS\SYSTEM32\dxgi.dllLoadedModule[51]=C:\WINDOWS\System32\cfgmgr32.dllLoadedModule[52]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\BIBUtils.dllLoadedModule[53]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\CoolType.dllLoadedModule[54]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AXE8SharedExpat.dllLoadedModule[55]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AdobeXMP.dllLoadedModule[56]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AdobeXMPFiles.dllLoadedModule[57]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AdobeSVGAGM.dllLoadedModule[58]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dllLoadedModule[59]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte	bb.dllLoadedModule[60]=C:\WINDOWS\SYSTEM32\cryptsp.dllLoadedModule[61]=C:\WINDOWS\SYSTEM32
tmarta.dllLoadedModule[62]=C:\WINDOWS\SYSTEM32\SSPICLI.DLLLoadedModule[63]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\SVGRE.dllLoadedModule[64]=C:\WINDOWS\SYSTEM32\NTASN1.dllLoadedModule[65]=C:\WINDOWS\System32\IMM32.DLLLoadedModule[66]=C:\WINDOWS\System32\bcryptPrimitives.dllLoadedModule[67]=C:\WINDOWS\system32saenh.dllLoadedModule[68]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dllLoadedModule[69]=C:\WINDOWS\SYSTEM32\kernel.appcore.dllLoadedModule[70]=C:\Windows\System32\WinTypes.dllLoadedModule[71]=C:\Windows\System32\Windows.UI.Xaml.dllLoadedModule[72]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dllLoadedModule[73]=C:\WINDOWS\SYSTEM32\dcomp.dllLoadedModule[74]=C:\WINDOWS\SYSTEM32\CoreMessaging.dllLoadedModule[75]=C:\Windows\System32\Windows.UI.dllLoadedModule[76]=C:\WINDOWS\SYSTEM32\WindowManagementAPI.dllLoadedModule[77]=C:\WINDOWS\SYSTEM32\InputHost.dllLoadedModule[78]=C:\WINDOWS\SYSTEM32\TextInputFramework.dllLoadedModule[79]=C:\WINDOWS\SYSTEM32	winapi.appcore.dllLoadedModule[80]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dllLoadedModule[81]=C:\WINDOWS\SYSTEM32\PROPSYS.dllLoadedModule[82]=C:\Windows\System32\windows.applicationmodel.datatransfer.dllLoadedModule[83]=C:\WINDOWS\System32\coml2.dllLoadedModule[84]=C:\WINDOWS\SYSTEM32\windows.storage.dllLoadedModule[85]=C:\WINDOWS\SYSTEM32\Wldp.dllLoadedModule[86]=C:\WINDOWS\SYSTEM32ometadata.dllLoadedModule[87]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dllLoadedModule[88]=C:\WINDOWS\system32\uxtheme.dllLoadedModule[89]=C:\Windows\System32\Windows.Storage.ApplicationData.dllLoadedModule[90]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dllLoadedModule[91]=C:\Windows\System32\Windows.Globalization.dllLoadedModule[92]=C:\WINDOWS\SYSTEM32\bcp47mrm.dllLoadedModule[93]=C:\WINDOWS\SYSTEM32\profapi.dllLoadedModule[94]=C:\WINDOWS\SYSTEM32\igd10iumd64.dllLoadedModule[95]=C:\Windows\System32\Windows.ApplicationModel.dllLoadedModule[96]=C:\WINDOWS\SYSTEM32\mrmcorer.dllLoadedModule[97]=C:\WINDOWS\SYSTEM32\igdusc64.dllLoadedModule[98]=C:\WINDOWS\SYSTEM32\dxcore.dllLoadedModule[99]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\UDCLib.dllLoadedModule[100]=C:\WINDOWS\SYSTEM32\windows.staterepositoryclient.dllLoadedModule[101]=C:\WINDOWS\SYSTEM32\TextShaping.dllLoadedModule[102]=C:\Program Files\WindowsApps\Microsoft.UI.Xaml.2.5_2.52012.2002.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dllLoadedModule[103]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\Adobe.CC.XD.dllLoadedModule[104]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\clrcompression.dllLoadedModule[105]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe\SharedLibrary.dllLoadedModule[106]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe\mrt100_app.dllLoadedModule[107]=C:\WINDOWS\System32\Normaliz.dllLoadedModule[108]=C:\WINDOWS\SYSTEM32\DPAPI.DLLLoadedModule[109]=C:\WINDOWS\SYSTEM32\mrt100.dllLoadedModule[110]=C:\Windows\System32mclient.dllLoadedModule[111]=C:\WINDOWS\SYSTEM32\XmlLite.dllLoadedModule[112]=C:\WINDOWS\SYSTEM32\Windows.UI.Xaml.Controls.dllLoadedModule[113]=C:\WINDOWS\System32\msctf.dllLoadedModule[114]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dllLoadedModule[115]=C:\WINDOWS\system32\execmodelproxy.dllLoadedModule[116]=C:\Windows\System32\UiaManager.dllLoadedModule[117]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dllLoadedModule[118]=C:\Windows\System32\Windows.UI.Immersive.dllLoadedModule[119]=C:\WINDOWS\system32\DataExchange.dllLoadedModule[120]=C:\Windows\System32\Windows.UI.Xaml.Phone.dllLoadedModule[121]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\CreativeSDKFoundation.dllLoadedModule[122]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\sqlite3.dllLoadedModule[123]=C:\Windows\System32\Windows.System.Diagnostics.dllLoadedModule[124]=C:\Windows\System32\AppContracts.dllLoadedModule[125]=C:\Windows\System32\CryptoWinRT.dllLoadedModule[126]=C:\Windows\System32	hreadpoolwinrt.dllLoadedModule[127]=C:\Windows\System32\Windows.System.Launcher.dllLoadedModule[128]=C:\WINDOWS\SYSTEM32\msvcp110_win.dllLoadedModule[129]=C:\WINDOWS\system32	winapi.dllLoadedModule[130]=C:\Windows\System32\Windows.StateRepositoryPS.dllLoadedModule[131]=C:\Windows\System32\cdprt.dllLoadedModule[132]=C:\WINDOWS\SYSTEM32\cdp.dllLoadedModule[133]=C:\WINDOWS\SYSTEM32\UMPDC.dllLoadedModule[134]=C:\WINDOWS\SYSTEM32\dsreg.dllLoadedModule[135]=C:\Windows\System32\Windows.Web.dllLoadedModule[136]=C:\Windows\System32\biwinrt.dllLoadedModule[137]=C:\Windows\System32\WinRtTracing.dllLoadedModule[138]=C:\Windows\System32\execmodelclient.dllLoadedModule[139]=C:\Windows\System32\vaultcli.dllLoadedModule[140]=C:\WINDOWS\SYSTEM32\MSASN1.dllLoadedModule[141]=C:\Windows\System32\Windows.Networking.Connectivity.dllLoadedModule[142]=C:\WINDOWS\system32\mswsock.dllLoadedModule[143]=C:\Windows\System32\Windows.System.Profile.SystemId.dllLoadedModule[144]=C:\WINDOWS\SYSTEM32\CLIPC.dllLoadedModule[145]=C:\Windows\System32\Windows.System.Profile.HardwareId.dllLoadedModule[146]=C:\WINDOWS\SYSTEM32\USERENV.dllLoadedModule[147]=C:\WINDOWS\SYSTEM32\profext.dllLoadedModule[148]=C:\Windows\System32\Windows.Web.Http.dllLoadedModule[149]=C:\WINDOWS\SYSTEM32\WININET.dllLoadedModule[150]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dllLoadedModule[151]=C:\WINDOWS\SYSTEM32\winhttp.dllLoadedModule[152]=C:\WINDOWS\SYSTEM32\firewallapi.dllLoadedModule[153]=C:\WINDOWS\SYSTEM32\DNSAPI.dllLoadedModule[154]=C:\WINDOWS\System32\NSI.dllLoadedModule[155]=C:\WINDOWS\SYSTEM32\fwbase.dllLoadedModule[156]=C:\WINDOWS\SYSTEM32\WINNSI.DLLLoadedModule[157]=C:\WINDOWS\System32\WINTRUST.dllLoadedModule[158]=C:\Windows\System32asadhlp.dllLoadedModule[159]=C:\WINDOWS\System32\fwpuclnt.dllLoadedModule[160]=C:\WINDOWS\system32\schannel.DLLLoadedModule[161]=C:\WINDOWS\SYSTEM32\mskeyprotect.dllLoadedModule[162]=C:\Windows\System32\cryptnet.dllLoadedModule[163]=C:\WINDOWS\system32
cryptsslp.dllLoadedModule[164]=C:\Windows\System32\certenroll.dllLoadedModule[165]=C:\WINDOWS\SYSTEM32\certca.dllLoadedModule[166]=C:\WINDOWS\SYSTEM32\DSPARSE.dllLoadedModule[167]=C:\WINDOWS\System32\WLDAP32.dllLoadedModule[168]=C:\WINDOWS\system32\mlang.dllLoadedModule[169]=C:\WINDOWS\system32\directmanipulation.dllLoadedModule[170]=C:\Windows\System32\Windows.Graphics.dllLoadedModule[171]=C:\WINDOWS\SYSTEM32\NInput.dllState[0].Key=Transport.DoneStage1State[0].Value=1ProcessMetadata[0].Key=CRSessionIdProcessMetadata[0].Value=f0f2e1be-3207-43e6-93f0-360b751dc6ccOsInfo[0].Key=vermajOsInfo[0].Value=10OsInfo[1].Key=verminOsInfo[1].Value=0OsInfo[2].Key=verbldOsInfo[2].Value=19042OsInfo[3].Key=ubrOsInfo[3].Value=867OsInfo[4].Key=verspOsInfo[4].Value=0OsInfo[5].Key=archOsInfo[5].Value=9OsInfo[6].Key=lcidOsInfo[6].Value=21514OsInfo[7].Key=geoidOsInfo[7].Value=244OsInfo[8].Key=skuOsInfo[8].Value=48OsInfo[9].Key=domainOsInfo[9].Value=0OsInfo[10].Key=prodsuiteOsInfo[10].Value=256OsInfo[11].Key=ntprodtypeOsInfo[11].Value=1OsInfo[12].Key=platidOsInfo[12].Value=10OsInfo[13].Key=srOsInfo[13].Value=0OsInfo[14].Key=tmsiOsInfo[14].Value=1067OsInfo[15].Key=osinstyOsInfo[15].Value=3OsInfo[16].Key=ieverOsInfo[16].Value=11.789.19041.0-11.0.1000OsInfo[17].Key=portosOsInfo[17].Value=0OsInfo[18].Key=ramOsInfo[18].Value=16267OsInfo[19].Key=svolszOsInfo[19].Value=464OsInfo[20].Key=wimbtOsInfo[20].Value=0OsInfo[21].Key=blddtOsInfo[21].Value=191206OsInfo[22].Key=bldtmOsInfo[22].Value=1406OsInfo[23].Key=bldbrchOsInfo[23].Value=vb_releaseOsInfo[24].Key=bldchkOsInfo[24].Value=0OsInfo[25].Key=wpvermajOsInfo[25].Value=0OsInfo[26].Key=wpverminOsInfo[26].Value=0OsInfo[27].Key=wpbuildmajOsInfo[27].Value=0OsInfo[28].Key=wpbuildminOsInfo[28].Value=0OsInfo[29].Key=osverOsInfo[29].Value=10.0.19041.867.amd64fre.vb_release.191206-1406OsInfo[30].Key=buildflightidOsInfo[30].Value=392BCADE-AA59-480A-BCB8-2531CF4C7BB7.1OsInfo[31].Key=editionOsInfo[31].Value=ProfessionalOsInfo[32].Key=ringOsInfo[32].Value=RetailOsInfo[33].Key=expidOsInfo[33].Value=RS:91AAOsInfo[34].Key=fconidOsInfo[35].Key=containeridOsInfo[36].Key=containertypeOsInfo[37].Key=eduOsInfo[37].Value=0FriendlyEventName=Stopped workingConsentKey=MoAppCrashAppName=Adobe XDAppPath=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exeNsPartner=windowsNsGroup=windows8ApplicationIdentity=B326109AF97C612F2BDC02881C579D5EMetadataHash=624091125

HARSHIKA_VERMA · Answer

Hi there,

I am sorry to hear you are unable to open XD. I would like to confirm if you've tried the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/adobeXD-launches-into-white-screen-on-windows.html and let us know if that elps.

If it doesn't, there is a similar discussion that happened in past here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095 please try the solution suggested.

If nothing works, please generate Adobe Logs and Crash dumps, upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us here so that we can escalate it to the team for further investigation.

We will try our best to help.

Thanks,

Harshika

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