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swoolf
Participant
Nov 17, 2021 9:48 PM UTC
Question

After updating to XD 45.1 version on macOS, all the plugin are removed.

The latest update of XD (45.1.63.3, MacOS) removed all of my plugins. Has anyone else experienced this issue? This is the second time since using XD that an update has removed all plugins. It's extremely annoying and there is no record, as far as I'm aware, of what plugins I had installed previously. So now I have to search through the *new* plugin manager (which is awful, by the way) to try and remember/find the ones I had installed previously.

 

Is there any workaround to this?

 

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10 replies

aref22125936bm4v
Participant
Dec 7, 2021 6:45 AM UTC

Hi, I installed 45.1.62.3 version and when I go to plugins, nothing is there.

 

 

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Dec 7, 2021 7:54 PM UTC

Hi aref22125936bm4v,

 

We are sorry to hear that all your installed plugins are missing in XD. We've seen similar issue reported here: https://community.adobe.com/t5/adobe-xd-discussions/after-updating-to-xd-45-1-version-on-macos-all-the-plugin-are-removed/td-p/12532258

 

We would request you to please try the suggested steps and let us know if that helps. 

 

If it doesn't, then please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We'll try our best to investigate the issue.

 

Thanks,

Harshika

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Fajuuus
Participant
Nov 24, 2021 8:17 AM UTC

I installed the same plugins 3-4 times now and it's still getting uninstalled after closing and opening the app. Somebody, please help me.

 

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Rishabh_Tiwari
Rishabh_Tiwari
Legend
Nov 24, 2021 1:51 PM UTC

Hi there,

 

We're so sorry to hear about the trouble. Could you confirm the version of XD and OS? Is this happening with a specific plugin or multiple plugins? If you have the latest version of XD which is 45.1, please collect and share system logs with us so that we can investigate it further.

 

Regards

Rishabh

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Nov 22, 2021 1:59 PM UTC

Hi swoolf,

 

Sorry for the trouble. We would like to know if you have tried uninstalling XD and reinstalling? Please also trying uninstalling Creative Cloud Desktop app and reinstalling?

 

How many plugins are missing?

 

We will try our best to help.

 

Thanks,

Harshika

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Florian Baer17495858
Participating Frequently
Nov 22, 2021 12:29 PM UTC

Hello,

since the update to the newest Version 45.1.62.3 of Adobe XD I am unable to use or to download XD-Plugins. Are all Plugins currently hiatus or is there a problem with the version of XD?
Every time, I try to add new Plugins I get something like "Compatible Program necessary". Plugins do not show up in the Plugin menu.


PS: Providing full Change Logs even for small Updates would be awesome Adobe.

Thank you for your help!

 

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Rishabh_Tiwari
Rishabh_Tiwari
Legend
Nov 22, 2021 3:10 PM UTC

Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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