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An issue with an interactive prototype on Behance

Community Beginner ,
May 25, 2020 May 25, 2020

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Hello.

I have an issue with embeded code from Adobe XD on Behance. 
When I insert the embeded code for my interactive prototype its size fits perfectcly with my project.

However, when I save my project and publish it, and click to launch the interactive prototype, the prototype opens in the new window and is cropped so that I'm compelled to scroll down to see the rest of it. 

 

This is how it looks. This is only half of what should be on the screen. 

Untitled.png

 

Looking forward to receiving your reply.

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Adobe Employee , Nov 03, 2022 Nov 03, 2022

Hi @audmartini,

 

Thank you for reaching out, and sorry for the trouble. Would you mind creating a new project and hosting it to Behance?

 

If that doesn't help, please submit a request here: https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164.

 

Hope it helps.

 

Thanks,

Harshika 

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Community Expert ,
May 25, 2020 May 25, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the XD forum so that proper help can be offered.

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi there,

 

Sorry for the delay in response. If I heard you right it looks like you are having the similar issue as mentioned here: https://community.adobe.com/t5/adobe-xd/how-to-launch-or-embed-an-interactive-prototype-of-xd-on-beh... Please go through the link and let me know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
May 27, 2020 May 27, 2020

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Hello.

Thank you for your response. Unfortunately, this previous discussion does not contain anything related to my problem. 

I don't have problems with embedding a code. It's an issue with displaying a prototype after launching it, in particular, it is showing only half of the screen (mobile) that supposed to be shown in full.

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New Here ,
Nov 03, 2022 Nov 03, 2022

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I'm also experiencing this problem. When I originally posted the project it was showing in the original resolution, but now it is a quarter of the original size. 

 

Have you found a solution to this problem?

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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Hi @audmartini,

 

Thank you for reaching out, and sorry for the trouble. Would you mind creating a new project and hosting it to Behance?

 

If that doesn't help, please submit a request here: https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164.

 

Hope it helps.

 

Thanks,

Harshika 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Hi, I have a similar issue.

My embed prototype fits fine on a desktop but on a mobile only a quater is visible & requires me to scroll down to view the rest. Also I dont see the mockup device in my prototype when viewed on mobile but works perect on desktop.

Any idea how to fix this?

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