Background blur slows down the usual snappiness of XD

Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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Hi,

Whenever, I start using background blur/inner shadows like to design glassmorphism sort of UI - XD seems to become slow.

It is responsive - but not as snappy as usual - repeately shows loader of Mac. 

Hardware Details:
Macbook Pro 13" 2019
16GB Ram
Mac OS Big Sur

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please collect system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  4. Please collect and share spin dump file by following the steps shared here:
  • Launch Activity Monitor
  • Select Adobe XD process (might show as “Not Responding”)
  • Click on the gear in the upper left of the Activity Monitor
  • Select “Spindump”
  • This will generate a text file

 

Please add both the file to a shared location like Google Drive or DropBox and share the file through DM by clicking on my name.

 

Regards

Rishabh

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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Hi,

Thanks for the prompt response. 

PFB the required details: 

1. Version: Latest 42.1.22 - but I guess it used to happen in the build before this one as well.

2. Multiple files where I go for background blur - otherwise I have huge files w/o background blur and they seem to work fine

 

Regards,
Smit
3. Acknowledged - will share 

3. 

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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@Rishabh_Tiwari 

Please acknowledge the reciept of the requested log files and let me know if you need anything else.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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@Rishabh_Tiwari please let me know - if you have received the necessary details.

Thankyou

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Sorry for the delay in response. Please update XD to the latest version which is 43.0 and let us know if that helps or if you need any further assistance.

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Hi @Rishabh_Tiwari 

The update to 43 helped resolve the issue upto some extent. It's slowing down lesser as compared to previous builds - but some of it still their - as compared to a very smooth experience in files where there is no background blur used.

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