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defaultzrgbmf6rp46t
Participant
January 15, 2021
Answered

Bug with font SF Pro Display when previewed on the Adobe Xd Mobile App

  • January 15, 2021
  • 7 replies
  • 4365 views

Hi,

In the last few months I've experienced a bug with the font SF Pro Display whereby whenever I preview an interface on my phone through the Xd Mobile App, the position of the text does not correspond to what I set on my computer. In my specific case the mobile app shows a preview where the text box is always shifted 14px on the left side compared to the computer.

 

Technical details:

Adobe Xd 35.1.12.5

Adobe Xd Mobile 36.0

Mac Book Pro Intel iCore - Big Sur 11.1

iPhone 11 iOS 14.2

Connection between Mac and iPhone establised by cable

 

Hope enough details were provided.

Best

      This topic has been closed for replies.
      Correct answer HARSHIKA_VERMA

      Hi All,

      Thank you so much for waiting on the issue. After a long investigation on this issue and trying all the aspects to fix it. The team identified that the font engines on the 2 platforms return different values for this font, which won't be fixed until we use the same engine on both platforms. There is something related to this going on in the backend, but until then, there is nothing that team can do to fix it. 

       

      We are sorry for the inconvenience.

       

      Thanks,

      Harshika

       

      <Note: Marking as correct only to highlight.>

      7 replies

      the_anis_shaikh
      the_anis_shaikh
      Participant
      March 30, 2023

      Hello All, Since Adobe will not fix this, the closest alternative we can get is SF Pro Display. This font will have no issues previewing the XD App.

      K
      knkk
      Known Participant
      March 31, 2023

      This thread is about SF Pro Display - did you mean to type something else?

      W
      wheelyweb dot gov
      Participant
      February 20, 2023

      Or just use Figma, Sletch, Framer or any one of the other design apps that allow native fonts to render properly. 

      W
      wiam5C80
      Participant
      January 11, 2023
      This is sad. 2023. Never using any Adobe product again.
      T
      tom o tom o
      Participant
      November 10, 2021

      Just started using Inter, a Google Font, and it is the best substitute....as long as the Character Spacing is set a whopping -20!  Cannot really tell the differnce when applied this way for design preview puposes (Black, Bold and Regular).  All other fonts I tried failed the visual test as far as I'm concerned.  Obviously, using SF would be preferred, but feeling releaved at this work-around.  Thought I'd share since the struggle seems to be ongoing. 

      BTW; loaded the font(s) on my iPhone using iFont app from the App Store....pretty cool  https://youtu.be/hXrfyJ3RhQk 

      T

      T
      tom o tom o
      Participant
      November 10, 2021

      Actually the cap/x height seems a little taller for Inter versus SF, so be ware when designing vertically. 

      K
      knkk
      Known Participant
      February 26, 2021

      I'm having the same problem. Is there any workaround or solution so far?

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity ManagerCorrect answer
        Community Manager
        January 20, 2021

        Hi All,

        Thank you so much for waiting on the issue. After a long investigation on this issue and trying all the aspects to fix it. The team identified that the font engines on the 2 platforms return different values for this font, which won't be fixed until we use the same engine on both platforms. There is something related to this going on in the backend, but until then, there is nothing that team can do to fix it. 

         

        We are sorry for the inconvenience.

         

        Thanks,

        Harshika

         

        <Note: Marking as correct only to highlight.>

        K
        knkk
        Known Participant
        December 20, 2021

        Harshika, you appear to have done developers a disservice by marking your answer as correct - not sure why you did that. Consequently, it's been a year now since this issue was posted here, it is 100% unresolved despite many versions of Adobe XD coming out since then, and nobody seems to be getting a response any more despite flagging it again. Indeed, if there is no response even from you to this post of mine, it would be proof of what I said above.

        I request Adobe to fix this issue. It is a serious impediment for people like me who have designed a large number of screens already for a project, and now cannot move to Sketch or Figma. The reason we choose tools from a company like Adobe is so that such issues do not happen.

         

          J
          jeffhalmos
          Inspiring
          December 20, 2021

          It's an Apple thing. Copyright. I switched, begrudgingly, to Helvetica Neue, just so I could get on with it. 

          I don't think it will ever be resolved. 

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          January 20, 2021

          Hi there,

           

          Sorry to hear about the trouble. Could you please update XD to the latest version which is 361 and check if its happening on that as well. In case if it still happens, we'll need to test this on our end, so please share a sample file. You can add the file to a shared location, like Google Drive or Drop box and share the link.

           

          Regards

          Rishabh

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