Can not access adobe XD by redeeming coursera reward

[lim09876556789]

Hi there, is there anyone here study ux design on coursera and unable to claim the reward when start learning course 6?

I clicked on " claim the reward" after completing the previous courses. However, it popped up to another website: www.adobepartneroffer.com and the website said: 

This site can’t be reached

www.adobepartneroffer.com took too long to respond.

I dont know what should I do to take my 9-month using app. If you guys have any suggestions, please help. Thank you in advance!

[Rishabh_Tiwari]

Hi @lim09876556789 ,

Sorry to hear about the trouble. I am getting this checked by the team and will update this discussion as soon as I hear from the team.

Thanks

Rishabh

[Eleanor deSea · Accepted solution]

Thank you for you and your team's hard work. The redemption link works and I can download Adobe XD now!

[Rishabh_Tiwari]

Glad to hear that! Feel free to reach out if you need further assistance.

[Rishabh_Tiwari]

Hi @lim09876556789 ,

Thank you for your patience. The team is aware of the issue and working on it. I'll update the discussion as soon as I hear from the team.

Thanks

Rishabh

[lim09876556789]

Hi there, 

I've checked the reward link and still havent been fixed yet. I want to ask Would it effect our duration for using free Adobe  XD ?

[Hunter30482398huj3]

Anyone know what going on here/experiencing the same issue?

When I click the link to claim my nine-month free XD subscription that you're rewarded after completing the first UX Design course on Coursera I get the error message attached below. Im on course 6 now and the free trial is essential for me to keep making progress in my studies. Any help is greatly appreciated!

We are experiencing a network outage which is impacting your partner offer. We do not have an estimated timeline for resolution yet, but it's being treated with the highest priority.

Our sincerest apologies for the inconvenience and thank you for your patience. Please check back soon.

[Joseph Labrecque]

I mean... XD doesn't even show up for most Creative Cloud subscribers so can imagine whatever APIs are being used for this are likely dead.

[Rishabh_Tiwari]

Hi @Hunter30482398huj3 ,

We're so sorry to hear about the trouble. We're aware of the issue, and the team is working on it. Please stay tuned to this discussion for updates.

Thanks

Rishabh

[aovguy123]

any update on this issue? i am also trying to redeem it a minute ago ang also getting the same error message

[Rishabh_Tiwari]

Hi @aovguy123 ,

I am so sorry for the delay. I am tracking this with the team and will update you as soon as I hear from the team.

Thanks

Rishabh

[Hunter30482398huj3]

Thank you for the update! Staying posted.

[Eni3069705788jz]

facing the samee issue , neither adobe is providing with any help nor this coursera , seriously worst customer servise 

[Eleanor deSea]

Thank you for checking on the issue! I'm too having the same problem.

[Maaz305833470zyq]

Hi. I am still facing an issue while claiming the reward. Any idea when the issue will be fixed? 

[Rishabh_Tiwari]

Hi @Maaz305833470zyq ,

I am so sorry for the delay. I am tracking this with the team and will update you as soon as I hear from the team.

Thanks

Rishabh

[Studio30605633dqul]

I have the same issue, its been many weeks. When can we download this ? What is the point here we are paying for this tool via course and can't even access it. 

[Chris W. Griffith]

XD is effectively a dead product. You would be better served learning Figma as the tool of choice for the course.

[Nikky Bhamrah]

Hello there! It seems like we're both in a similar situation, along with many others. I'm also experiencing the same issue and it's been holding me back from progressing with my course. I would really appreciate it if someone could find a solution and kindly pass it on to me. In the meantime, I was wondering if there's any alternative way or workaround to continue using XD, as it doesn't even provide an option for installation on Adobe Creative Cloud. If you happen to come across any helpful information, I would be grateful if you could share it with me. Thanks so much!

[Rishabh_Tiwari]

Hi @Nikky Bhamrah ,

We're sorry for the delay. Would you mind redeeming the code now and let us know if it works or if you need further assistance.

Thanks

Rishabh

[Nikky Bhamrah]

Hi Rishabh! I really appreciate your assistance. Everything is working perfectly now, and I managed to redeem my code and download XD. Thank you so much for your support. You're a lifesaver!

[Luke31292943w56o]

I am just starting course 6 of the Google UX design professional certificate and am being told I should have received an email to "redeem your reward". I received the confirmation email that I completed the course but no "redeem" email, and yes I've checked spam and junk folders as well as my messages on coursera. Help!