Can't Download and Install Adobe XD

[infraredpoint]

I have the latest Windows 10 and the latest Adobe CC app version downloaded. The account is paid using the student discount.

What I tried:

I also deleted the CC app and reinstalled it and nothing happened. I try to download Adobe XD from the link and the CC app loads and shows the apps I've already installed. It doesn't even show me the XD app in the 'Apps' panel.

Here are some screenshots that I think might help:

Adobe:

Windows:

[Preran]

From what I see, the anniversary edition of Windows 10 begins with build number 1607. Can you try updating your OS to the latest version?

XD is not displayed if your hardware does not conform to the minimum system requirements.

Thanks,

Preran

[infraredpoint]

I updated it to the latest version of Windows 10.

[Preran]

Is your language set to any other language other than English in the CC app? Can you try changing the language to English if that is the case?

See Change the language setting of your Creative Cloud apps for info.

Let me know.

Thanks,

Preran

[infraredpoint]

I've tried to change the language, but nothing has happened.

[jbowden]

Justin, could you please also post a screenshot from your Settings > System > About?

Specifically interested in the System type information that should be there.

Thank you,

Joe

[jbowden]

Thanks Justin - I see you do have a 64 bit OS and x64 processor, which is required for Adobe XD. I deleted the screenshot just in case there's anything confidential there.

One more question: Is there a group or system admin who is managing Adobe CC installs on your system using the Creative Cloud Packager? Or do you have an individual CC license?

Thanks again,

Joe

[infraredpoint]

I use an individual license. I bought a CC license with the student discount.

[elainecc]

This might be a little dumb (because you've already reinstalled CC), but what happens when you click on the gear and select Check for App Updates?

-Elaine

[infraredpoint]

The CC app reloads the apps and nothing happens.

[Preran]

Thank you for your patience with this one. We will need to investigate further to see what the problem could be. Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. Also provide a link to this forum post in your message for me to get the context.

Thanks,

Preran

[soo_youngb66411442]

I can't download and install Experience Design.  

infaredpoint  >  same case!!!  

My computer also is latest Window 10 version.

My ID is ​[Removed]

I'm from S.Korea.  

Please.  

[Benjamin Root]

Since this is a public forum, I've removed your email address!

[juanlumoruz]

same case!!!

win10 lastet version and requierements ok.