cannot add people in document sharing

New Here ,
Nov 24, 2021 Nov 24, 2021

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unable to add people to document share.
since yesterday the functionality does not work
 

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Crash on windows , Product performance , Share or publish

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correct answers 1 Correct answer

Adobe Employee , Nov 25, 2021 Nov 25, 2021

Hi there,

 

We're so sorry to hear about the trouble. Please ensure that XD should be updated to the latest version which is 45.1 and in case if it is already up-to date, please try the steps shared below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor.
  3. Reboot the system.
  4. Sign back in on the CC Desktop app and launch XD from there and check if you are able to invite the users.

 

Let us know if this helps or if you need

...

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please ensure that XD should be updated to the latest version which is 45.1 and in case if it is already up-to date, please try the steps shared below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor.
  3. Reboot the system.
  4. Sign back in on the CC Desktop app and launch XD from there and check if you are able to invite the users.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Nov 26, 2021 Nov 26, 2021

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it's OK
That works thanks

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