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Cannot find a download link or the app in CC for Adobe XD

Community Beginner ,
Apr 06, 2023 Apr 06, 2023

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Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

 

James29278822wy8r_0-1680788853614.png

 

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correct answers 3 Correct answers

Explorer , Apr 14, 2023 Apr 14, 2023

Hey Guys !
I did it!


I have a Team Profile account, but I don't see Xd there either.


I signed up for my personal CC All app plan with a different account and installed Xd.


And when I log in again with Team ID, it works!


Good luck!

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Community Expert , Apr 16, 2023 Apr 16, 2023

Update - this web link seems to work: https://creativecloud.adobe.com/apps/all/desktop/pdp/xd 

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Community Expert , Sep 24, 2024 Sep 24, 2024

@Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms

Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up

...

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correct answers 1 Pinned Reply

Adobe Employee , Apr 19, 2023 Apr 19, 2023

Hi All,

 

We understand the frustration you might be experiencing due to Adobe XD not appearing in your Creative Cloud Desktop app. If you have a valid XD subscription and are unable to find XD in the Creative Cloud Desktop app, please make sure that you are logged in with the correct account that has access to XD.

For those who are new users, if you've logged in with the right account and still don't see XD, we kindly ask for your patience. Sometimes, it might take around 24-48 hours for XD to

...

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New Here ,
Oct 21, 2023 Oct 21, 2023

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@Dan Rodney Can I open .xd files in Figma?

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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Unfortunately no (at least not yet). You could copy and paste from XD into Figma, but of course that requires having the XD app. Adobe is waiting on governmental approval for the Figma acquisition and until that happens, the two companies can't work together.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Oct 22, 2023 Oct 22, 2023

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I Install Adobe Colud Desktop but I Cant able to see the Adobe XD.

What should I do?

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Hi, I also just bought the Adobe CC plan which includes XD as well but I am not able to see XD in the apps not from the searching either. I tried the link provided in "Correct answers" but it shows my system does not meat the minimum requirements for this app and I am running it on Macbook M2 Pro 2023. Is there anyone who can help me out on this? Thanks!

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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Hi guys,

 

I had the same issue, and found the easiest solution. For anyone who's not able to find Xd in their CC, you can now easily start the download by simply following this link: https://creativecloud.adobe.com/apps/download/xd

 

This will prompt to open CC, and when you accept it will immediately start downloading Xd.

 

Enjoy!

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Make sure you are logged in via https://creativecloud.adobe.com/ first before opening the link, otherwise you will get a "Page Not Found" error!

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New Here ,
Oct 26, 2023 Oct 26, 2023

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Hi @LorikHowest , thanks for responding! I am logged into the link you suggested but I am getting "Page not found".

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New Here ,
Nov 08, 2023 Nov 08, 2023

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Same issue. All other apps are showing, but not XD. It shows under my apps included in my plan, on adobe's website but not my Creative Cloud.

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New Here ,
Dec 17, 2023 Dec 17, 2023

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I'm also having the same issue. I have a team account and have been granted access to Adobe XD, more than a week ago. I can see adobe XD access under my account on the account info but I can not see the app in my Creative Cloud desktop app. I need to dowloand Adobe XD urgently for my work. Someone plz help

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New Here ,
Dec 06, 2023 Dec 06, 2023

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We have an enterprise account, and some individuals can access Adobe XD in their Creative Cloud apps, but I cannot. I used it previously and recently switched to a new laptop. Although Adobe XD is installed on my old laptop, which must be returned, it is no longer in my list of apps. It has been several months, and our account administrator has been unsuccessful in resolving the issue. Despite some users having access to this option, it does not appear in my list of apps for installation.

 

Thank you for your help.

 

Aaron

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New Here ,
Dec 11, 2023 Dec 11, 2023

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I'm having the same issue. I have a team account and have been granted access to Adobe XD, a week ago. I can see it being under my account on the account info but I can not see the app in my Creative Cloud. I need to dowloand Adobe XD ASAP for my work.

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New Here ,
Jan 25, 2024 Jan 25, 2024

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Hi All, 

I have the same problem. I already have the full Creative Cloud with all Appcliactions. But I don't found in the Creative Cloud (Program) and in my Adobe Account (Browser) the Adobe XD Application or a download link.

Can you help me? Thanks!

Best regards,

Susanne 

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New Here ,
Feb 25, 2024 Feb 25, 2024

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I have solved the problem! I logged into the CC on my Mac using my colleague's account. Downloaded Adobe XD on my Mac. She logged out of CC again and I logged in with my CC. So I was able to use Adobe XD. One day later, after logging in again, Adobe XD suddenly appeared in the CC as if by magic.

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New Here ,
Jan 26, 2024 Jan 26, 2024

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Same problem, no XD download available anywhere.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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You need to DM Adobe support so they can resolve it. This a long running issue. Adobe seems to be trying to keep new users from the application (it is in maintaince mode). Unless you are needing to work on an existing project that is fine, but I would not start anything new using Adobe XD.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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please provide the link to download Adobe xd 

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New Here ,
Feb 25, 2024 Feb 25, 2024

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I have solved the problem! I logged into the CC on my Mac using my colleague's account. Downloaded Adobe XD on my Mac. She logged out of CC again and I logged in with my CC. So I was able to use Adobe XD. One day later, after logging in again, Adobe XD suddenly appeared in the CC as if by magic. Maybe it works the same way for you 🙂

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New Here ,
Feb 28, 2024 Feb 28, 2024

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Hi!
same issue here. Adobe XD is included in my plan but I can not find it to download.
I've tried each solution described here in posts - nothing works for me 😕

Please help

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Hi Anna,

 

Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name so that we can get the account checked.

 

Thanks

Rishabh

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New Here ,
Mar 10, 2024 Mar 10, 2024

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i am unable to find Adobe XD on my CC Desktop APp please help

 

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi,

 

Sorry to hear about the trouble. If you have an individual subscription, please share the Adobe ID through private message by clicking on my name. If you have an enterprise account, please contact our enterprise team directly using this link.

Thanks
Rishabh

 

 

 

Thanks

 

Rishabh

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New Here ,
Mar 25, 2024 Mar 25, 2024

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Hansel362586891zjv_0-1711369048909.png

I dont see Adobe XD in my Creative Clound apps after 2 days, please help!

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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You basically have to DM support here to have them filp a setting on the backend. Adobe is surpressing XD as best as they can given it is a dead product.

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi,

 

Sorry to hear about the trouble. As suggested by Chris, please share your Adobe ID through a private message by clicking on my name so that we can check the account details.

Thanks

Rishabh

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New Here ,
Mar 27, 2024 Mar 27, 2024

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Hey,

I'm recently tried 14 day free trial Adobe Creative Cloud plan but I don't see Adobe XD. Please help!

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