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Cant use color picker since 55

Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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since i upgraded to version 55 the color picker stop working, cant move the mouse when i use it i have to change tool in order to being able to use the mouse again, is like its stuck 

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correct answers 1 Correct answer

Community Beginner , Oct 27, 2022 Oct 27, 2022

I had to re-install cause restarting didnt make the trick.
With fresh re-install and after clearing all cache is working fine again

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi @Index-Estudio,

 

Thank you for reaching out and sorry to hear you're having trouble using the color picker in XD. I am unable to reproduce the issue at my end on my windows machine. Please share your operating system information with me so I can test it on my end. Does that occur with all files or just one in particular?

 

Please try restarting the computer and signing out of XD, the Creative Cloud Desktop application, and let us know if it solves the problem.

 

I'll do everything I can to look into the situation.

 

Thanks,

Harshika

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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I had to re-install cause restarting didnt make the trick.
With fresh re-install and after clearing all cache is working fine again

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Thank you for trying reinstalling XD and glad to hear you're unblocked now. Please feel free to reach out if you need any assistance in future.

 

We would be happy to help.

 

Thanks,

Harshika

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