Cant use color picker since 55

Forum|Forum|3 years ago
October 27, 2022
1 reply
477 views

since i upgraded to version 55 the color picker stop working, cant move the mouse when i use it i have to change tool in order to being able to use the mouse again, is like its stuck

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Correct answer Exciting_Rhapsody15A8

I had to re-install cause restarting didnt make the trick.
With fresh re-install and after clearing all cache is working fine again

HARSHIKA_VERMA

Community Manager

Hi @Exciting_Rhapsody15A8,

Thank you for reaching out and sorry to hear you're having trouble using the color picker in XD. I am unable to reproduce the issue at my end on my windows machine. Please share your operating system information with me so I can test it on my end. Does that occur with all files or just one in particular?

Please try restarting the computer and signing out of XD, the Creative Cloud Desktop application, and let us know if it solves the problem.

I'll do everything I can to look into the situation.

Thanks,

Harshika

E

Exciting_Rhapsody15A8AuthorCorrect answer

Inspiring

I had to re-install cause restarting didnt make the trick.
With fresh re-install and after clearing all cache is working fine again

HARSHIKA_VERMA

Community Manager

Thank you for trying reinstalling XD and glad to hear you're unblocked now. Please feel free to reach out if you need any assistance in future.

We would be happy to help.

Thanks,

Harshika

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