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Cloud documents and folder missing

New Here ,
Nov 16, 2022 Nov 16, 2022

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Today in the morning I couldn log in into adobe apps, later today I could work with no problems, BUT I just logged in into XD and my cloud documents are missing!!! I checked in the online address you posted before to check them and I can't access it.

 

HELP! I need my files urgent to continue working in the website.

 

please help 

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correct answers 1 Correct answer

Adobe Employee , Nov 18, 2022 Nov 18, 2022

Hi @Maru_Ugalde,

 

We are sorry to hear you are unable to find your files. Please ensure you're logged in with the same Adobe ID from which you've created this file. Have you checked the files here: https://assets.adobe.com/?

 

We'll try our best to help.

 

Thanks,

Harshika 

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi @Maru_Ugalde,

 

We are sorry to hear you are unable to find your files. Please ensure you're logged in with the same Adobe ID from which you've created this file. Have you checked the files here: https://assets.adobe.com/?

 

We'll try our best to help.

 

Thanks,

Harshika 

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