Cloud doesn't sync

[Arthur Skinner Neto]

Hi. Unable to open Xd files. Cloud just isn't syncing.

[Chaitanya21936374hmkf]

Hi  Arthur Skinner Neto,

Sorry for the inconvenience, could you please try the following steps mentioned in helpx:
https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html .
Hope this will help.

Thanks & regards,
Chaitanya

[Arthur Skinner Neto]

Doesn't work. Still unable to load my files.