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Adobe XD crashes when trying to use any library. Even scrolling through assests make it crash.
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Hi there,
Sorry to hear about the trouble. We'll need few more details to troubleshoot this:
We're here to help just need more information.
Regards
Rishabh
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Hi Rishabh,
Thanks for the quick response.
1. Adobe XD v 40.0.22 + Microsoft Windows 10 Enterprise 10.0.19041 Build 19041
2. Is happening for all shared libraries. We use shared libraries with colleagues.
3. Is happening in shared files and self-owned cloud documents.
4. We are having the issue with 3 out of 4 team members (all running the same version of XD and Windows). The 4th team member that isn't having this issue works on Mac.
Hope this helps.
Kind regards,
Arjan
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Hi Arjan,
I am sorry for the delay in response and thanks for sharing the info. If you're still experiencing the issue then I would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html
If not, then contact your admin and ask them to create a case or start chat through the admin console so that our Enterprise team can directly take care of your issue.
We are sorry for the inconvenience.
Thanks,
Harshika