Document history stoped showing

[Oliwer AR]

For a few days I'm not albe to acces document (version) history for some of my cloud documents. 

Adobe XD is up to date (56.1.12.1).

When I try to open document history dialog I get a message: 

Event when accesing trough the adobe cloud web interface (https://assets.adobe.com/...)
i get "Cannot load document hisotry"

This issue only affects some documents that have been changed in the last few months. Very old ones, those made today, behave as expected.

[rannala]

I have the exact same issue with XD version 56.1.12.1 on a Ventura 13.3.1 Macbook. This is affecting my workflow and a serious trust issue with Adobe cloud services. You have basically lost my stored files.

[KasparsKursiss]

How come there is no response? I'm seeing the same issue, XD 56.1.12.1 arm64, Creative Cloud Sync 6.5.0.24 on macOS Ventura 13.3.1 (M1 Max), everything CC-related is the latest available version.

[KasparsKursiss]

I can confirm that the web version expects exactly like the one of the OP with document history not available. I need this feature fixed ASAP, this a frickin paid product and document history has been touted as an essential feature. Otherwise I'd be making duplicate files.

[danielabh]

Hello, I'm having the same issue. Do you know if there is some way around to fix this?

[Manu5CE7]

I'm facing the same issue...

[tigepah_B]

Same Issue here. Multiple shared documents affected. Please respond, Adobe.

[Bronchalo]

I'm facing the same issue and it's a big problem. Please this needs to be fixed.

[TRINITYWOLFE]

Same! I did not save copies of past versions as it was stored for me. This is a huge deal for me.

[HARSHIKA_VERMA · Accepted solution]

Hi All,

We sincerely apologize for the inconvenience caused. We have been actively monitoring the reported issue regarding the lost version history here: https://community.adobe.com/t5/adobe-xd-discussions/lost-version-history-of-adobe-xd-prototype/td-p/....

We are pleased to inform you that our team has worked diligently to address this issue, and it appears that the problem has been resolved.

We kindly request you to kindly check the functionality again and provide us with feedback on whether you are still experiencing any issues with the version history.

Thank you for your patience.

Thanks,

Harshika

[tigepah_B]

I can confirm. In our documents, version history is back and working. Thank you, Harishka!

[HARSHIKA_VERMA]

Awesome. Thank you for the confirmation, @tigepah_B. Appreciate it. Please feel free to reach out to us in the future for any assistance.

We would be happy to help.

Thanks,

Harshika

[Oliwer AR]

I confirm as well. Thank you for your work!