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Document history stoped showing

Community Beginner ,
May 17, 2023 May 17, 2023

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For a few days I'm not albe to acces document (version) history for some of my cloud documents. 

Adobe XD is up to date (56.1.12.1).

When I try to open document history dialog I get a message: 

OliwerAR_0-1684331675809.png

 

Event when accesing trough the adobe cloud web interface (https://assets.adobe.com/...)
i get "Cannot load document hisotry"

OliwerAR_1-1684331768723.png

 

This issue only affects some documents that have been changed in the last few months. Very old ones, those made today, behave as expected.

 

 

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Open and save docs

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correct answers 1 Correct answer

Adobe Employee , Jun 19, 2023 Jun 19, 2023

Hi All,

 

We sincerely apologize for the inconvenience caused. We have been actively monitoring the reported issue regarding the lost version history here: https://community.adobe.com/t5/adobe-xd-discussions/lost-version-history-of-adobe-xd-prototype/td-p/13818880.

 

We are pleased to inform you that our team has worked diligently to address this issue, and it appears that the problem has been resolved.

 

We kindly request you to kindly check the functionality again and provide us with feedback

...

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Community Beginner ,
May 29, 2023 May 29, 2023

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I have the exact same issue with XD version 56.1.12.1 on a Ventura 13.3.1 Macbook. This is affecting my workflow and a serious trust issue with Adobe cloud services. You have basically lost my stored files.

 

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Explorer ,
May 31, 2023 May 31, 2023

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How come there is no response? I'm seeing the same issue, XD 56.1.12.1 arm64, Creative Cloud Sync 6.5.0.24 on macOS Ventura 13.3.1 (M1 Max), everything CC-related is the latest available version.

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Explorer ,
May 31, 2023 May 31, 2023

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I can confirm that the web version expects exactly like the one of the OP with document history not available. I need this feature fixed ASAP, this a frickin paid product and document history has been touted as an essential feature. Otherwise I'd be making duplicate files.

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Hello, I'm having the same issue. Do you know if there is some way around to fix this?

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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I'm facing the same issue...

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Same Issue here. Multiple shared documents affected. Please respond, Adobe.

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New Here ,
Jun 09, 2023 Jun 09, 2023

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I'm facing the same issue and it's a big problem. Please this needs to be fixed.

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New Here ,
Jun 13, 2023 Jun 13, 2023

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Same! I did not save copies of past versions as it was stored for me. This is a huge deal for me.

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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Hi All,

 

We sincerely apologize for the inconvenience caused. We have been actively monitoring the reported issue regarding the lost version history here: https://community.adobe.com/t5/adobe-xd-discussions/lost-version-history-of-adobe-xd-prototype/td-p/....

 

We are pleased to inform you that our team has worked diligently to address this issue, and it appears that the problem has been resolved.

 

We kindly request you to kindly check the functionality again and provide us with feedback on whether you are still experiencing any issues with the version history.

 

Thank you for your patience.

 

Thanks,

Harshika

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New Here ,
Jun 20, 2023 Jun 20, 2023

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I can confirm. In our documents, version history is back and working. Thank you, Harishka!

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Adobe Employee ,
Jun 22, 2023 Jun 22, 2023

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Awesome. Thank you for the confirmation, @tigepah_B. Appreciate it. Please feel free to reach out to us in the future for any assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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I confirm as well. Thank you for your work!

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