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Drag and drop image not working (windows 10)

New Here ,
Feb 27, 2020 Feb 27, 2020

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Hi,

The drag and drop image function is not working in Adobe XD (works perfectly in Photoshop).

 

Technical details:

- Windows 10

- Adobe XD version 27.1.12

- All drivers (including NVIDIA) updated

 

What I have tried to do so far:

Change user account control settings (Control Panel -> User accounts)

regedit -> change EnableLUA to 1 (I also tried changing it to 0, nothing is working)

 

PLEASE, HELP ME, as I am slowly losing my hope and patience 😞

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Adobe Employee ,
Feb 27, 2020 Feb 27, 2020

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Hello,

 

I am sorry to hear that you are facing this issue. Can you please try following steps and let us know if this fix the issue.

 

1. Quit XD

2. Searhc for UAC in the serach bar at the right side of task bar and select "Change User Account Control Setting"

3. Reduce the bar to a lower level or at the bottom.

4. Click OK and then try to perform the drag and drop.

 

Screenshot_1.png

 

I hope this helps.

 

Regards

Vivek

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New Here ,
Mar 02, 2020 Mar 02, 2020

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Hi,

 

As mentioned in my post, I have already tried this solution, sadly it has not worked for me same as changing this EnableLUA thing.

 

Is there anything else I could do besides these two?

 

 

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Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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it has not worked for me too 😞

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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LATEST

Hi Shahin,

 

Sorry to hear you are unable to drag and drop images into XD. I would request you to please make sure you are on the latest version of XD (36.2) and check if there are no pending system updates. Please also go through this post: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo... where people have shared the solution which worked for them.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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