Error 2163

[damienv59300224]

Hi all, 

Following the last update of Adobe XD (v. 34.4.12.3) of November 11, 2020 i have this error message:

"Close and reopen the document to continue working. If you see this message again, go to the history of this document to save a copy of its previous version. (Error 2163)"

Do you have a solution to this problem? 😕 

[damienv59300224]

I would like to avoid reloading an old version of the file, re-saving it online, and reposting a link.

[jaimea59206296]

I have the same error

[J-sek]

It happens to me quite often recently. Once a week at least. Files vary; error codes vary.

What helps is to close and open the file. Repeat until it finally starts to work again. I've never had to save a copy of its previous version.

[shaner90351087]

I am getting this as well in multiple cloud documents for XD. It is a big issue with remote teams and existing shared links out in the world. Adobe, do you have a more useful solution than downloading an old version and reuploading and losing links?

[HARSHIKA_VERMA]

Hi All,

We are sorry for the delay in response. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html ?

Let us know if that helps.

Thanks,

Harshika

[jaimea59206296]

I've tried everything there and still have the issue

[shaner90351087 · Accepted solution]

I resolved my issues with a combination of steps (provided from a support chat rep) that are mentioned in the above link. Maybe it will help you, but you might have already tried them.

1. Quit XD
2. Update XD
3. Log out of Creative Cloud desktop app
4. Quit Creative Cloud desktop app
5. End/quit all Adobe/Core Sync/Creative Cloud/CC/ etc processes (I'm on Mac so I used Activity Monitor and did that in both CPU and Memory tab)
6. Restart Creative Cloud desktop app
7. Login to Creative Cloud desktop app
8. Open XD
9. Open problem cloud doc... first time it hung on load but after a force quit it resolved and all others seemed to be ok. I had about 3 that would not open for me or a coeditor, we both did this and it seemed to work.

[jaimea59206296]

Hi, I've followed step by step this guide and didn't work. One colleague that can open de this file, logged in with my user and can't open the file. 

[RaikenUX]

Mhhhh, same problem here. Right now, it feels like I need to reset my cloud nearly every month. 😕