Error 3635, 3634, 3624 Cannot create new document in XD.

[danet62615298]

I have gone through these forums and have tried every recommended solution. Restarted Adobe CC, reinstalled Adobe CC, restarted computer, reinstalled XD, used the cleaning tool ETC. Nothing works. I have documents on there that I need for school and cannot access them.

These are the errors that I am getting:

If anyone can provide me with a solution ASAP it would be very appreciated. I need access immediately.

Thanks

<The Title was renamed by moderator>

[Sjaani]

Have you contacted Adobe Customer Care and asked them to assist?
They should be in a position to view your account and are better placed to help if there is a technical issue which needs to be resolved.

[danet62615298]

I ended up having someone fix the problem from remote access. It seems that some folders were not changed/updated with the new update and had to be renamed manually so Adobe CC could install properly. If anyone is having the same issues that I am having you can do this yourself. Just follow these steps:

Rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" from following locations

For Windows: C:\Program files(x86)\Adobe\Adobe Sync\

C:\Program files(x86)\Common\ Adobe

C:\ProgramData(Hidden)\Adobe\

C:\Users\Username\AppData(Hidden)\local\Adobe

C:\Users\Username\AppData(Hidden)\Roaming\Adobe

[HARSHIKA_VERMA]

We are glad to hear you are back on track and thank you for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

Thanks,

Harshika

[Virus_C]

WTF? What does this mean?? I'm sick already reading it again and again, rename to what?? I should rename but what name should I put instead 

???

[HARSHIKA_VERMA]

Hi there,

Sorry for the confusion. You can go to the suggested location and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

Hope it helps.

Thanks,

Harshika

[ibepeedi]

Please a step by step guide on how to fix can't create documents issues with error code 3635, will go a long way 

[shashank0D4E]

• Uninstall adobe xd then

  go to c drive then

   program files (86x) then

  Delete whole folder Adobe Creative Cloud Experience.

  Thats it.

  Then install again.

  Enjoy

  Backup your data First.

[myTomorrows]

Still I have that issue. Maybe you can create guideline to watch it so we can solve it out together because some folders cannot rename. Please help us out.

[Sameer-]

This Process is helpful for Adobe XD users(*Note:- If your are using photoshop/illustrator or any other CC App ,You may lost unsaved cloud data or you have to reinstall all other App also.I try this Process Beacause I am using Adobe XD only).

Step 1:-

Uninstall Adobe XD from Your PC/Laptop.

Step 2:-

End All Creative Cloud Process From Task Manager. And Try to delete Adobe Creative Cloud.

Step 3:-

Delete all underline File from following Location(if you use Adobe XD only not photoshop,illustrator & etc..)-

C:\Program files(x86)\Common\ Adobe

C:\ProgramData(Hidden)\Adobe

C:\Users\Username\AppData(Hidden)\local\Adobe

C:\Users\Username\AppData(Hidden)\Roaming\Adobe

Step 4:-

Reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

Step 5:-

Download Adobe XD from Creative Cloud Deskop .

[shashank0D4E]

Uninstall adobe xd then

go to c drive then

 program files (86x) then

Delete whole folder Adobe Creative Cloud Experience.

Thats it.

Then install again.

Enjoy

Backup your data First.

[Jose33]

Why can't you just give a procedure?

A clear step by step process for anyone to follow.

Why not show/list All AAM related files?

Clearly you have the worst customer services! SMH

[shashank0D4E]

Uninstall adobe xd then

go to c drive then

 program files (86x) then

Delete whole folder Adobe Creative Cloud Experience.

Thats it.

Then install again.

Enjoy

Backup your data First.

[sofianeb33785711]

WHAT ARE  U EVEN SAYING ?

i am going to report this to adobe sorry its getting too stupid now.

[shashank0D4E]

• Uninstall adobe xd then

go to c drive then

 program files (86x) then

Delete whole folder Adobe Creative Cloud Experience.

Thats it.

Then install again.

Enjoy

Backup your data First.

[sofianeb33785711]

rename what ?

[sofianeb33785711]

WTFFFFFFFFFFF DOES THIS MEAN ?????????????

[HARSHIKA_VERMA]

Sorry for the frustration. I understand these are some difficult steps to perform by yourself. However, 

You can go to the suggested location and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

If that doesn't help, please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 and then reinstall Creative Cloud desktop app.

Let us know if that helps.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi there,

I understand it could be frustrating. You can go to the suggested location and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

If that doesn't help, please try uninstalling the Creative Cloud desktop app using this tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and reinstall the Creative Cloud app.

Let us know if that helps.

Thanks,

Harshika

[Moe Qasem]

hi guys i keep getting  can't create document error code 3635 every single time try to..
my xd is up to date 

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are having trouble using Adobe XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/td-p/10699520?pa...? 

Let us know if that helps.

Thanks,

Harshika

[Ashikxql]

It's not work

[Fahmi-emad]

i have problem i cant open new file in adobe xd

[HARSHIKA_VERMA]

Hi Fahmi,

Sorry for the delay in response. Would you mind telling us the OS and XD version of your machine? Is it happening with all the new files? Are these cloud documents or local documents?

We will try our best to help.

Thanks,

Harshika

[forrmall]

Hello,

I'm solving very slow performance of Adobe XD on Windows 10 Pro 1903 64bit. System is running without problems, other Adobe apps running smooth. 

I have problems with opening existing files from local disk, when is file opened after 10 mins, everything is very slow, editing of text takes seconds, texts are disapearing etc. XD is practicaly unusable.

I've followed tutorials how to clean instalation with Adobe Cleaner Tool, also reinstaled XD and Cloud app several times. I've also updated graphic drivers. Everything updated, all Adobe apps, Windows.

Now in clean instalation I got error while creating new clean document: Adobe XD Can't create document (Error code: 3635) see screenshot. 

I really don't know what to try more.

Jan