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antoniode
antoniode
Participating Frequently
January 6, 2019
Answered

Error: 49 while try to save the file in XD.

  • January 6, 2019
  • 31 replies
  • 44211 views

I have created a cloud document to connect to XD file to use its assets library. My issue is, as soon as the cloud document size reached to 550kb you cannot save any changes. When you try to save you get Error: 49 message.

 

Yes, I did try to clearing TMP files, sign out and sign in again, uninstall XD and install it again. Delete the Cloud file and then recreate another, but even the new file once it reaches to 550kb you cannot save for further and pop out same Error: 49.

 

In Sketch, you won't get issues with cloud libraries. This makes Adobe XD very unreliable for work I'm afraid.

 

Please advise me and I hope you will fix this issue in your next release.

 

<The Title was renamed by moderator>

    Correct answer Preran

    For all of you that are facing this issue, try the solutions in the following order:

     

     

    Other solutions that have helped some users:

    • Reduce file size by splitting a project into multiple smaller projects.
    • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
    • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
      • Quit all adobe related processes
      • Click start type 'run' or an equivalent in your os language
      • Enter %temp%
      • Delete all files in the local/temp folder that shows up
      • Click start type 'run' or an equivalent in your os language
      • Enter 'temp'
      • Delete all files in the temp folder that shows up
      • Reboot + relaunch cc and xd

     

    Note: If you still face issues, please reach out to Harshika Verma with logs so that we can escalate the issue to the team for further investigation.

     

    We will try our best to help.

     

    Thanks,

    Preran

    31 replies

    Show previous replies
    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    June 3, 2019

    For all of you that are facing this issue, try the solutions in the following order:

     

     

    Other solutions that have helped some users:

    • Reduce file size by splitting a project into multiple smaller projects.
    • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
    • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
      • Quit all adobe related processes
      • Click start type 'run' or an equivalent in your os language
      • Enter %temp%
      • Delete all files in the local/temp folder that shows up
      • Click start type 'run' or an equivalent in your os language
      • Enter 'temp'
      • Delete all files in the temp folder that shows up
      • Reboot + relaunch cc and xd

     

    Note: If you still face issues, please reach out to Harshika Verma with logs so that we can escalate the issue to the team for further investigation.

     

    We will try our best to help.

     

    Thanks,

    Preran

      antoniode
      antoniodeAuthor
      Participating Frequently
      June 4, 2019

      Hi Preran,

      Thank you for your reply. I have followd the link you provided eventhought it does not specfy the error code I have mentioned. Error: 49.

      I will expalin the issues again here.

      When you create XD file you have option to save it in the Colud Documents. Once you done that you can link assets in the Cloud document with XD files in local. This is very powerful faciloity like in Sketch.

      When the file saved in Cloud Documents reach up to 550kb, then any update or changes you wont allow to save and it throiwng up an Error: 49. I have attached a screenshot for your refrence.

      Cheers.

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      June 4, 2019

      Somehow Renamed worked, but still have the Save Error: 49. Screenshot attached.


      Thank you for the info and the troubleshooting thus far. Appreciate it. I suggest getting in touch with our tech support team using this link Contact Customer Care​ for further investigation. Use the chat button to get started.

      Let me know if you need more assistance.

      Thanks,

      Preran

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