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antoniode
Participating Frequently
January 6, 2019
Answered

Error: 49 while try to save the file in XD.

  • January 6, 2019
  • 31 replies
  • 44602 views

I have created a cloud document to connect to XD file to use its assets library. My issue is, as soon as the cloud document size reached to 550kb you cannot save any changes. When you try to save you get Error: 49 message.

 

Yes, I did try to clearing TMP files, sign out and sign in again, uninstall XD and install it again. Delete the Cloud file and then recreate another, but even the new file once it reaches to 550kb you cannot save for further and pop out same Error: 49.

 

In Sketch, you won't get issues with cloud libraries. This makes Adobe XD very unreliable for work I'm afraid.

 

Please advise me and I hope you will fix this issue in your next release.

 

<The Title was renamed by moderator>

Correct answer Preran

For all of you that are facing this issue, try the solutions in the following order:

 

 

Other solutions that have helped some users:

  • Reduce file size by splitting a project into multiple smaller projects.
  • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
  • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
    • Quit all adobe related processes
    • Click start type 'run' or an equivalent in your os language
    • Enter %temp%
    • Delete all files in the local/temp folder that shows up
    • Click start type 'run' or an equivalent in your os language
    • Enter 'temp'
    • Delete all files in the temp folder that shows up
    • Reboot + relaunch cc and xd

 

Note: If you still face issues, please reach out to Harshika Verma with logs so that we can escalate the issue to the team for further investigation.

 

We will try our best to help.

 

Thanks,

Preran

31 replies

Preran
PreranCorrect answer
Legend
June 3, 2019

For all of you that are facing this issue, try the solutions in the following order:

 

 

Other solutions that have helped some users:

  • Reduce file size by splitting a project into multiple smaller projects.
  • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
  • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
    • Quit all adobe related processes
    • Click start type 'run' or an equivalent in your os language
    • Enter %temp%
    • Delete all files in the local/temp folder that shows up
    • Click start type 'run' or an equivalent in your os language
    • Enter 'temp'
    • Delete all files in the temp folder that shows up
    • Reboot + relaunch cc and xd

 

Note: If you still face issues, please reach out to Harshika Verma with logs so that we can escalate the issue to the team for further investigation.

 

We will try our best to help.

 

Thanks,

Preran

marias25498642
Participating Frequently
December 23, 2020

Hi Preran, 

I've done this and it works but after a while it keeps happening. 

It's really urgent to fix this issue as this makes it really hard to use this product... What are the updates on this topic? Did you understand what was causing this? Is it gonna be fixed eventually?

 

Thank you 

Maria

marias25498642
Participating Frequently
January 8, 2021

Hi @Preran 

Any updates on the issue above?

Thanks 

Maria