Participant

解決済み

Error 5719 while opening Adobe XD.

Forum|Forum|5 years ago
August 26, 2020
返信数 44.
157486 ビュー

xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

このトピックへの返信は締め切られました。

解決に役立った回答 Rishabh_Tiwari

Hi there,

Sorry to hear about the trouble. Could you please try the solution shared below:

Solution-1: Make sure that Windows is updated to the latest version.

Solution-2: Modify Group Policy

Open Local Group Policy Editor Using Run

Press the Windows key + R to open the Run box.
Type gpedit.msc and press Enter.
If prompted by UAC, click on Yes.

Go to User Configuration > Administrative Templates > System
Disable Download missing COM components
Launch XD, if it fails then try after rebooting the machine.
If it still fails, try disabling the Download missing COM components from Computer Configuration also.

In case if you need any further assistance, please contact us directly using this link https://helpx.adobe.com/contact.html

Regards

Rishabh

Participant

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd-discussions/error-5719-while-opening-adobe-xd/m-p/11416075

Let us know if this helps or if you need any further assistance.

Thanks,

Madhumati

A

Az5EA3

Participant

I am facing this issue, when ever i open my XD. any help to fix this?

M

Mikoy214

Participant

I had same problem last month but restarting the computer makes it working again.

M

Mercedes HES

Participant

Hi!

Two months ago approx. Ive started experiencing a lot of slowlness and errors in XD, added to the problems Ive sometimes experience regarding the update difference (the automatic updates do not always work) between my workmates sharing documents and me. Lately, this slowness has increased very much, the usual sympton is that I can not type in the app (I type in a word processor and then copy-paste it .... very frustrating). When this slowness got to a lot of delay in my work, I decided to unninstal the app and install it again. It seemed it work, but unluckily this was for only 10 days. Right now I am facing the 5719 Error when I try to open the app. What is curious about this error is that it pops up when I am opening the app (not a file), but in the file description it tells me to close the app and try re opening the file again, which is something I was not trying to do (I did not clicked on an file lounching , I clicked the XD icon). Again, Ive tried unistalling and re-installing, but this error appears again after doing so. Any clue of what might be happening? Should I unnistal the Adobe Creative Cloud?Should I create a new Adobe account? I have no idea of what might be happening and I need to do stuff in XD asap. Thanks. Mercedes

{Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Please ensure that you have installed the latest Windows OS updates and in case if it still doesn't work, please try the steps shared below:

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

Let us know if that helps.

Regards

Rishabh

A

Adewunmi5C39

Participant

hello please i keep on getting Error 5719 on my Xd tried reinstalling and signing in again but its still same issues and it's really frustrating how can this be solved easily. Thank

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Please try creating a new profile using this link https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh

M

mindzen

Participant

I need a solution for this.

This below error came when i open xd file. how can i fix this?

"Something went wrong

Please Close and Relaunch XD, then try opening your document again. (Error 5719)"

M

Madhumati chitapur

Community Manager

Hi There

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719. We would request you to please try the below steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-

2. Uninstall/ Reinstall XD.

3. Uninstall Creative Cloud Desktop app.

4. Restart the machine.

5. Install Creative Cloud, XD.

Thanks,

Madhumati

HARSHIKA_VERMA

Community Manager

Hi mindzen,

We would request you to please share the information asked in this post: https://community.adobe.com/t5/adobe-xd-discussions/error-5719-while-opening-adobe-xd/m-p/12356596#M54917 and we will be more than happy to investigate.

Thanks,

Harshika

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry if you're encountering this issue. Please ensure youe machine is updated with the latest OS update.We would request you to please try creating a new user profile and see if that helps.

If it still doesn't work, please check Whether Win32Helper.log log is present in the tempstate folder (%localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\TempState). If yes, please upload this log to a shared location and share the URL with me over a private message.

We'll try our best to investigate.

Thanks,

Harshika

C

Casey.Fallon

Participant

Windows 10. Latest updates for everything.
Adobe XD is unusable with error 5719. I've gone through every solution and the only one that worked was uninstalling, deleting all temp files, restarting, and reinstalling. That worked until I booted up the next day, where I got error 5719 again. Obviously, I have a lot of work to do, I can't be expected to reinstall/delete/restart/reinstall every day.
I can't create a new user profile with windows and company shared adobe cc accounts. That would really mess with my settings/setup. It's a really poor recommendation that seems dated for before windows became a cloud service.

Needless to say, this is directly hampering my performance and I'm a little ticked that adobe could release an update that breaks XD for windows 10, at least. I can't even roll back to an earlier version because cloud XD documents won't open unless I'm on the latest version it was last edited in.

Attached the error log.

Win32Helper.zip

HARSHIKA_VERMA

Community Manager

Hi there,

Thanks for trying the solution shared and for attaching the logs. I have logged a bug for your issue so that our team can investigate your logs.

We would request you to please share the version of XD and also share Adobe Logs and Crash Dumps as well for further investigation.

We will try our best to help.

Thanks,

Harshika

Hi defaultjyc425exaj1i,

Thank you for your patience. We would like you to confirm if there are any pending windows update on the machine as updating Windows from 20H1 to 21H1 fixed for one user.

If it doesn't work, please share this Win32 folder with me over a PM-

%localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\TempState

We are still investigating the issue and we are sorry for the inconvenience.

Thanks,

Harshika

D

defaultg9iz56qm127c

Participant

O xd simplesmente não abre quando eu o abro e mostra uma mensagem de erro pedindo para eu reabrir o software.Estou executando no win10 e já reinstalei o xd e reiniciei meu pc, troquei de conta porém nada funcionou até agora.

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

Ares Hovhannesyan

Community Expert

https://support.microsoft.com/en-us/topic/094d1629-3974-744b-4bd7-fa9a40c0c101

Please check this info and solution from this converstion:

https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075

L

LEONARDO DIEGO5EE1

Participant

Desintale el programa lo volvi a intalar y sigue el error desintale todo y volvi a intalar y me sigue arrojando el mismo error 5719 , si alguien me puede solucionar el problema ya que necesito con urgencia trabajar en el programa

italosan

Community Expert

Hi, I found a thread similar to yours. try to take a look: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075

sKumar-r

Known Participant

Dear Team,

In addition to the performance problem again there is an one more issue while opening an Adobe Xd. Please find below the screenshot.

My PC is managed by organisation hence installation and uninstallation is troublesome. Thus, please don't

suggest me those temperoray fixes.

Looking forward.

M

Madhumati chitapur

Community Manager

Hi there,

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719. We would request you to please try the below steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-

2. Uninstall/ Reinstall XD.

3. Uninstall Creative Cloud Desktop app.

4. Restart the machine.

5. Install Creative Cloud, XD.

Thanks,

Madhumati

A

Angelos5CBA

Participant

Restarting my pc is all it took for it to be solved

M

Mikoy214

Participant

All suggestions and steps above did not helped me either.. restarting the pc worked 😄

さらに返信を表示

A “Netlogon event ID 5719” event message is logged when you start a Windows based computer\

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