Try the following solutions in the order in which they are listed: Please try the steps mentioed in this article: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html. If that doesn't help, then try the below steps. Start the Credential Manager Service: Remove Web Credentials. See this article from Microsoft https://support.microsoft.com/en-ca/help/4026814/windows-accessing-credential-manager for more info. Disconnect VPN and retry Switch to a different network and retry Or, You may try the below steps- Click Start Button and Type "Windows Update" Now either click "Check for Updates' or click on one of the options "Important" or "Optional". This will open a window, " Select Updates to Install". In Optional Updates, Find update KBXXXXXX (Depending on the latest update) and check it. You can uncheck all other updates from Important and Optional list as that will make the process faster. Click Ok, Wait for installation to complete. Now Download EasyFix.msi from this link (Search Easy Fix as article is quite long) Easy Fix will add the required registries, Now you must restart the system and check the workflow. If these solutions do not help, please share your OS and XD version of your machine with Harshika Verma so that she can investigate more about your issue. Thanks, Preran

Preran

Community Manager

Question

Error: can't verify my subscription status (Windows) in XD

Forum|Forum|7 years ago
February 22, 2019
42 replies
185643 views

Try the following solutions in the order in which they are listed:

Please try the steps mentioed in this article: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html.

If that doesn't help, then try the below steps.

Start the Credential Manager Service:

Remove Web Credentials. See this article from Microsoft  https://support.microsoft.com/en-ca/help/4026814/windows-accessing-credential-manager for more info.

Disconnect VPN and retry
Switch to a different network and retry

Or,

You may try the below steps-

Click Start Button and Type "Windows Update"
Now either click "Check for Updates' or click on one of the options "Important" or "Optional". This will open a window, "
Select Updates to Install".
In Optional Updates, Find update KBXXXXXX (Depending on the latest update) and check it. You can uncheck all other updates from Important and Optional list as that will make the process faster.
Click Ok, Wait for installation to complete.
Now Download EasyFix.msi from this link (Search Easy Fix as article is quite long)
Easy Fix will add the required registries, Now you must restart the system and check the workflow.

If these solutions do not help, please share your OS and XD version of your machine with Harshika Verma so that she can investigate more about your issue.

Thanks,

Preran

Product performance

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S

ScarySalamon

Participant

This window appears to me whenever I open the app and I checked on my internet connection and it works fine so what should I do?

peterm56120443

Participant

We are having the same problem with select users. NONE of the suggested solutions helped.

The interesting thing is that if I open Adobe Acrobat DC "As administrator", then the application opens fine.

HARSHIKA_VERMA

Community Manager

This is quite strange. I will make sure to forward this feedback with my team and I'm glad you are able to resolve the issue. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika