Error: can't verify my subscription status (Windows) in XD

Adobe Employee ,
Sep 19, 2019 Sep 19, 2019

Copy link to clipboard

Copied

Try the following solutions in the order in which they are listed: 

 

If that doesn't help, then try the below steps.

 

  • Start the Credential Manager Service: 

clipboard_image_0.png

 

  • Disconnect VPN and retry 
  • Switch to a different network and retry 

 

Or,

You may try the below steps-

 

  1. Click Start Button and Type "Windows Update"
  2. Now either click "Check for Updates' or click on one of the options "Important" or "Optional". This will open a window, "
  3. Select Updates to Install".
  4. In Optional Updates, Find update KBXXXXXX (Depending on the latest update) and check it. You can uncheck all other updates from Important and Optional list as that will make the process faster.
  5. Click Ok, Wait for installation to complete.
  6. Now Download EasyFix.msi from this link (Search Easy Fix as article is quite long)
  7. Easy Fix will add the required registries, Now you must restart the system and check the workflow.

 

If these solutions do not help, please share your OS and XD version of your machine with Harshika Verma so that she can investigate more about your issue.

 

Thanks, 

Preran 

TOPICS
Product performance

Views

138.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 214 Replies 214
New Here ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

when i open the XD;

same times leter, XD pop-up dialog box;

 

11111.png

 

the dialog box displayed "We can’t verify your subscription status."

but my computer can open any other adobe software;

just XD can't use;

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

plase help me;

think you all;

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

Hi ED230219452244,

 

We are sorry to hear you are unable to open XD. We would request you to please try the steps suggested in this post.

 

Let us know if this helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2022 Feb 09, 2022

Copy link to clipboard

Copied

I'm sorry. 

I followed your operation method, but it didn't solve it.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2022 May 25, 2022

Copy link to clipboard

Copied

Why adobe is still not able to resolve this issue till date. Now its may 2022, am using enterprise account still getting "We can’t verify your subscription status." while opening ADOBE XD. Seriously do you think your customers as joke? why you are still reluctant to resolve this over the years. are we not paying the money you are asking? we need answers and fixes. Do reply!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Hi @S24577884xfbs,

 

We are sorry for the trouble. We've seen the latest update on windows 11 and windows 10. Please ensure that your system doesn't have the pending windows updates.

 

If you're on a mac, please try the below steps-

 

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Hi Harshika,

Am using windows 10 and it is up to date. photoshop and illustrtor has no issues while opening whereas XD is not opening due to this verification issue. I have demo with my team but without xd how can i showcase the wireframes. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

Hi S24577884xfbs,

 

We are sorry for the delay in response. If you're still experiencing the issue, we would suggest you to please get in touch with us directly using our contact us page so that we can help you over a remote session on a 1:1 basis.

 

Hope it helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

which unfortunately can't be done from my Enteprirse pro plan:

"Please contact your administrator for help.
A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2022 May 29, 2022

Copy link to clipboard

Copied

same problem with Lightroom Classic on my enterprise pro plan. I exclude a user-related problem: tried with 2 different installations of W11. Tried using ethernet/Wi-Fi, DSL and sharing my mobile's connection. Log sent thorugh log collector. certificate services running and certificane console shows 4 adobe certificates. The level of detail returned by the message is insufficient: not a single error code to know what failed and when/where. It seems to me this post has been around for 31 months and the issue is still here...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

After multiple hours of googling and following guides, I was finally able to resolve it. I then just shook my head in disbelief. In my case, I did not own a valid license for adobe XD. My employer bought me a Photoshop license years ago, but forgot to upgrade mine to a full Creative Cloud membership, which is the default now for newer employees. This way I was able to successfully start Photoshop, but got the popup in question with Adobe XD. I could have saved myself hours of searching if it had just printed "You don't have a license.".

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2022 Jun 12, 2022

Copy link to clipboard

Copied

Capture.JPG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

Copy link to clipboard

Copied

Hi @dKilo248319363hy6 ,

 

Sorry to hear about the trouble. Please try the suggestions shared in this similar discussion and let us know if this helps or if you need any further assistance. 

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2022 Sep 10, 2022

Copy link to clipboard

Copied

I was having the same issue for a very long time, Tried everything Restarting to Re-Installing the apps nothing worked.

 

But what worked was i removed all the web credentials related to adobe, And it worked Perfectly

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2022 Sep 13, 2022

Copy link to clipboard

Copied

LATEST

Hello,

 

I get the same window/message in Adobe XD that my subscription couldn't be verified. There are many people here asking for help, and everything they get are links to discussions. If it's so many people, it can't be their fault but Adobe's. So please fix it. I tried everything described here. All other products work fine, just Adobe XD is unable to verify the subscription. The best result I ever got after deleting all Adobe's credentials from Credential Manager is on the picture enclosed. There must be something wrong with Adobe XD. I spent hours reading these topics and pages and pages of offered solutions from which nothing works for me. Please really look into it, and fix it, don't just write polite and comforting answers to everyone. Thank you very much!

 

Best regards,

Jiri

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Save time with Adobe Express quick actions