Error: Initializing CC Libraries

[liliann74228655]

I am having this issue for months now. My technician and I have tried all the possible ways to figure it out, including all the steps suggested by the Adobe Community...

[Richa Sinha]

Hi,

Sorry, you're facing this problem. Can you please provide the operating system and app version where you are facing this issue?

Thanks,

Richa Sinha

Computer Scientist

CC Libraries

[liliann74228655]

Hello RS,

Windows 10 Pro
21H2

XD (54.1.12)

Thank you.

[eshanip]

Hi,

We'd like to investigate your problem - If you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries team

[liliann74228655]

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20221011_042924_488-win-GS.zxp

TY

[Richa Sinha]

Hi,

Can you try the steps suggested in this article and let us know if that helps? Also, can you confirm if you are getting this error only in XD or is it there in other apps like Photoshop too?

Please feel free to update the discussion if you need further assistance from us.

We will try our best to help.

Thanks,

Richa Sinha

[liliann74228655]

Unfortunately, none of these steps work. Is there any other solution?

[liliann74228655]

I'm ok with Photoshop.

[HARSHIKA_VERMA · Accepted solution]

Hi @liliann74228655,

Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

• Close XD.
• Open Command Prompt as Administrator.
• Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
• Open XD.

Let us know if that works for you. We'll try our best to help.

Thanks,

Harshika

[liliann74228655]

It seems that this was the trick. Libraries are available now. Thank you!

[HARSHIKA_VERMA]

Glad to hear you're back on track. Please feel free to reach out in future for any assistance.

We would be happy to help.

Thanks,

Harshika

[J. Relou]

wooooowwwww since 2019 I have had issues regarding the libraries not working within Adobe XD. Not a single solution or updated for XD worked. Several years later after countless attempts to fix it, I switched to Figma. And now, this small post seemed to fix it.... Freaking finally....

[tthuydn]

Hi, I have the same issue and also tried every step of the help page, after clicking on "more information" below "Something went wrong initializing Creative Cloud libraries". The library works fine in every other program though. Do you have another trick to load the library in XD?

Thanks,

Thuy

[HARSHIKA_VERMA]

Hi @tthuydn,

Thanks for trying the steps suggested in the help article. Would you mind confirming if you've tried the below step?

• Close XD.
• Open Command Prompt as Administrator.
• Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
• Open XD.

We will try our best to help you.

Thanks,

Harshika

[tthuydn]

Hi Harshika,

yes, as mentioned we tried every step in this article the command line included. But still having the issue with the library.

Greetings, Thuy

[HARSHIKA_VERMA]

Thanks for the confirmation. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-...?

If that doesn't help, please share the screenshot of the About XD info page from the Edit menu.

We will try our best to investigate.

Thanks,

Harshika